SafeRent Solutions Tenant Screening

If you were turned down for an apartment because of a SafeRent Solutions report or a low "SafeRent Score," you have the right to see that report, dispute anything wrong in it, and hold the company accountable when it breaks the law. SafeRent is one of the largest tenant screening companies in the country, and its reports and proprietary score decide who gets an apartment and who gets rejected. When that report is inaccurate — or the score is built on flawed or unfair data — a qualified renter can lose a home over a mistake. This page explains what SafeRent does, the errors we see most often, and exactly how to dispute a SafeRent report under federal law.

What is SafeRent Solutions?

SafeRent Solutions is a national consumer reporting agency that sells tenant screening reports to landlords and property managers. It was formerly known as CoreLogic Rental Property Solutions (and CoreLogic SafeRent) before becoming an independent company, and it screens millions of rental applicants every year.

Beyond a standard background report, SafeRent produces a proprietary "SafeRent Score" — a single number that claims to predict whether an applicant will be a reliable tenant. Many landlords set a minimum score and reject anyone below it, which means an opaque algorithm, not a human being, can be the reason you are denied.

What does a SafeRent report include?

A SafeRent screening report typically pulls together your credit history, rental and eviction records, criminal records, and income or affordability data — then rolls much of it into the SafeRent Score. Any one of those categories can contain errors that drag the whole application down.

Because the report blends data from many sources, a single mismatched record — an eviction that was dismissed, a criminal record belonging to someone else, or a debt that is not yours — can quietly sink your score without you ever seeing why.

Why were you denied because of SafeRent?

Most renters first learn about SafeRent when they receive an "adverse action" notice saying their application was denied based on a screening report or score. That notice is important: it gives you the right to a free copy of the report and the right to dispute it.

Common reasons for a wrongful denial include an eviction record that was dismissed or sealed, a criminal record matched to you by name only, mixed-file errors where another person's data lands in your report, and a SafeRent Score dragged down by inaccurate underlying information. None of these are your fault — and all of them are disputable.

SafeRent's track record: a $2.28 million discrimination settlement

SafeRent's scoring algorithm has already been challenged in federal court. In Louis v. SafeRent Solutions, filed in the U.S. District Court for the District of Massachusetts, renters alleged that the SafeRent Score assigned disproportionately lower scores to Black and Hispanic applicants and to applicants using federally funded housing vouchers, in violation of the Fair Housing Act.

In 2024, SafeRent agreed to a $2.28 million settlement and to stop using its score to reject applicants who use housing vouchers. The case is one of the first major challenges to an AI-driven tenant scoring tool — and a clear signal that a SafeRent Score is not beyond question.

If a SafeRent Score is the reason you were denied, you are entitled to understand what went into it and to challenge the information behind it.

Your rights under the Fair Credit Reporting Act

The Fair Credit Reporting Act (FCRA) treats SafeRent as a consumer reporting agency, which gives you real leverage. SafeRent must follow reasonable procedures to assure maximum possible accuracy, give you a free copy of your file after an adverse action, and investigate any dispute you raise — usually within 30 days.

• You can get a free copy of your SafeRent report after any denial (and once a year on request).
• You can dispute any inaccurate item, and SafeRent must reinvestigate it.
• Anything SafeRent cannot verify as accurate must be corrected or deleted.
• If SafeRent reports inaccurate information and you are harmed, you may recover damages — often at no upfront cost to you.

How to dispute a SafeRent report

1. Request your free report after the denial, using the adverse action notice, and read every section closely.
2. Circle each error — a wrong eviction, a criminal record that is not yours, an incorrect balance, or an identity mix-up.
3. Send a written dispute to SafeRent identifying each inaccuracy and enclosing any proof (court dispositions, ID, payment records). Keep copies.
4. If the error came from identity theft, create an FTC Identity Theft Report at IdentityTheft.gov and include it with your dispute.
5. If SafeRent verifies an error you have disproven, or won't fix it, talk to an FCRA attorney — that failure is itself a violation.

Where to send a SafeRent dispute

Mail your written dispute and supporting documents to SafeRent's consumer relations team, and keep proof of mailing. A written dispute protects your rights far better than a phone call.

SafeRent Solutions, Consumer Relations, P.O. Box 3890, Coppell, TX 75019. Its consumer line is 1-888-333-2413.

Did an inaccurate SafeRent Solutions screening report cost you an apartment?

Tenant screening reports are consumer reports under the FCRA, and SafeRent Solutions must report accurately and investigate your disputes. A wrong report can cost you a home — and gives you the right to act.

• Records that aren’t yours (mismatched identity). Another person’s eviction, debt, or criminal record wrongly matched to you — sometimes a sign of identity theft — are errors you can challenge.
• Someone else’s file merged into yours (a mixed report). Blended records from a person with a similar name or SSN can create a mixed file.
• Outdated, duplicated, or just-plain-wrong information. Inaccurate financial, eviction, or public-record data are credit reporting errors you can pursue.

Each is a potential FCRA violation that can require the report to be corrected and entitle you to damages — often at no cost to you.

How The Kim Law Firm helps

Our first focus is fixing the report and the harm it caused: if a SafeRent Solutions screening report cost you an apartment because of inaccurate, outdated, or misattributed information, we hold SafeRent Solutions accountable under the FCRA and pursue damages. We help with credit reporting errors, identity theft, and mixed credit files.

The Kim Law Firm represents renters against SafeRent and other tenant screening companies under the FCRA. If a SafeRent report or score cost you an apartment, we can demand your file, force a real investigation of the errors, and pursue damages when the company reports inaccurate information about you.

Because the FCRA shifts attorney's fees to the company that broke the law, your case review is free and we work on a no-fee-unless-we-win basis. If you have an adverse action notice, keep it and start your free case review or call 855-996-6342.

Denied over a different tenant screening report? We also handle CoreLogic, TransUnion SmartMove, and RealPage — and you can see the full list on our tenant screening companies resource page.

Frequently asked questions

What is a SafeRent Score?

It is a proprietary number SafeRent Solutions calculates to predict how you will perform as a tenant, based on your credit, rental history, and other data. Many landlords reject applicants below a set score, so an inaccurate report can produce a low score that gets you denied automatically.

Why was I denied an apartment because of SafeRent?

A landlord likely used a SafeRent report or SafeRent Score to make the decision and sent you an adverse action notice. The denial may rest on an error — a dismissed eviction, a criminal record that is not yours, or a mixed file — all of which you have the right to dispute for free.

How do I get my SafeRent report?

After a denial you are entitled to a free copy. Request it from SafeRent's consumer relations team using the information on your adverse action notice, then review every entry for errors before disputing.

How long does an eviction stay on a SafeRent report?

Eviction records generally may be reported for up to seven years under the FCRA. A dismissed, sealed, or satisfied eviction that is still being reported as an active judgment is an error you can dispute and have corrected or removed.

Can I sue SafeRent for a wrong report?

Potentially, yes. If SafeRent failed to follow reasonable procedures for accuracy or did not properly investigate your dispute, you may have an FCRA claim. SafeRent has already paid a $2.28 million settlement over its scoring practices, so these claims are far from hypothetical.

Does it cost anything to have a lawyer review my case?

No. The FCRA lets prevailing consumers recover attorney's fees from the screening company, so The Kim Law Firm offers a free review and works on a no-fee-unless-we-win basis.

Wherever you are located, we can help. The federal laws we enforce — including the Fair Credit Reporting Act and the Fair Debt Collection Practices Act — protect consumers no matter where they live, and The Kim Law Firm helps victims wherever they are from our offices in Philadelphia, Pennsylvania.