RealPage Tenant Screening: LeasingDesk & On-Site

If a RealPage tenant screening report — through its LeasingDesk or On-Site products — cost you an apartment, you have powerful rights under federal law, and a well-documented reason to look closely at what that report said. RealPage is one of the largest property-technology companies in the country, and its screening tools help decide who gets approved for housing. But federal regulators have already penalized RealPage for reporting inaccurate criminal records — so if you were denied, the report itself deserves scrutiny. This page explains how RealPage's screening works, the accuracy problems regulators have flagged, and how to dispute a RealPage report.

What is RealPage tenant screening?

RealPage provides tenant screening to landlords and property managers primarily through its LeasingDesk and On-Site platforms. These reports combine criminal records, eviction history, credit data, and income analysis to give property managers an approve-or-deny recommendation on rental applicants.

RealPage operates at enormous scale across large apartment communities, so a single systemic flaw in how it matches records can affect a huge number of renters at once — and a wrongful denial can follow you from one RealPage-screened property to the next.

How to contact RealPage (LeasingDesk Screening)

To request your RealPage / LeasingDesk tenant screening report, dispute an error, or ask about a file it maintains on you, you can reach their consumer relations team directly:

• Mailing address: LeasingDesk Screening, Attn: Consumer Relations, 2201 Lakeside Blvd., Richardson, TX 75082
• Phone: 1-866-934-1124
• Email: LDSConsumerInquiry@realpage.com
• Online: realpage.com/support/consumer

Under the Fair Credit Reporting Act, RealPage must investigate a dispute you submit — free of charge — and correct or delete information it cannot verify. Keep copies of everything you send.

What a RealPage report includes

A LeasingDesk or On-Site screening report typically reports criminal records, eviction and rental history, credit information, and an overall screening decision or recommendation. Landlords frequently rely on that recommendation directly, which means an inaccurate underlying record can translate straight into a denial.

As with any screening product, the categories most prone to error are criminal records and evictions — precisely the records that are hardest for an applicant to see and to challenge without help.

RealPage's track record: a $3 million FTC penalty

RealPage's screening accuracy has already drawn a federal enforcement action. In 2018, the Federal Trade Commission alleged that RealPage violated the Fair Credit Reporting Act by failing to follow reasonable procedures to assure maximum possible accuracy when matching applicants to criminal records.

According to the FTC, RealPage's automated system matched records using loose criteria — such as phonetic matches on first names and dates of birth within a year of each other — which caused it to report criminal records, and in some cases sex-offender listings, that belonged to other people. RealPage paid $3 million to resolve the charges, one of the larger FCRA tenant-screening penalties on record.

Separately, in 2024 the U.S. Department of Justice sued RealPage over its rent-pricing software in an antitrust case; that matter concerns alleged price-fixing rather than screening accuracy, but it underscores how much scrutiny the company's data practices have attracted. If a RealPage report denied you housing, its accuracy is fair to question.

How a RealPage denial affects you

When a RealPage report returns a negative recommendation, a leasing office will often reject the application on the spot and issue an adverse action notice. Because RealPage screens for so many large communities, the same erroneous record can get you rejected again and again until it is corrected.

That makes disputing a RealPage error especially valuable: fixing the underlying record can reopen not just one apartment, but every RealPage-screened property you apply to.

Your rights under the FCRA

Federal law gives renters real leverage over a company like RealPage. As a consumer reporting agency, it is legally required to keep the criminal, eviction, and credit information it sells about you accurate, to hand over the file behind any denial at no charge, and to reinvestigate whatever you challenge — typically inside a 30-day window.

In practical terms, that means the recommendation a leasing office relied on is not final. Once you demand the report and flag what is wrong, RealPage has to look again, delete anything it cannot substantiate, and answer for the damage a false record caused. Those obligations exist precisely so an automated match cannot quietly cost you a home.

How to dispute a RealPage / LeasingDesk report

The fastest path starts with the adverse action notice a leasing office must give you when a RealPage report drives a denial. That notice tells you which product screened you and how to claim your free copy of the file. Read the criminal and eviction sections line by line — those are where the damaging mismatches hide.

Then put your challenge in writing. Spell out each item that is wrong — a record matched to you on name alone, a dismissed or expunged charge, a satisfied eviction, or a duplicate — and back it with certified court records, which carry far more weight than a phone call. Keep a copy of everything and proof of mailing. If the error traces to identity theft, attach an FTC Identity Theft Report from IdentityTheft.gov. And if RealPage 'verifies' a record you have already disproven, that failure to investigate is itself a violation an FCRA attorney can act on.

Where to send a RealPage / On-Site dispute

RealPage handles consumer disputes for its LeasingDesk and On-Site screening through its renter/consumer relations team. Mail your written dispute and documents there, and keep proof of mailing.

On-Site, c/o RealPage, 2201 Lakeside Boulevard, Richardson, TX 75082 · (877) 222-0384.

Did an inaccurate RealPage screening report cost you an apartment?

Tenant screening reports are consumer reports under the FCRA, and RealPage must report accurately and investigate your disputes. A wrong report can cost you a home — and gives you the right to act.

• Records that aren’t yours (mismatched identity). Another person’s eviction, debt, or criminal record wrongly matched to you — sometimes a sign of identity theft — are errors you can challenge.
• Someone else’s file merged into yours (a mixed report). Blended records from a person with a similar name or SSN can create a mixed file.
• Outdated, duplicated, or just-plain-wrong information. Inaccurate financial, eviction, or public-record data are credit reporting errors you can pursue.

Each is a potential FCRA violation that can require the report to be corrected and entitle you to damages — often at no cost to you.

How The Kim Law Firm helps

Our first focus is fixing the report and the harm it caused: if a RealPage screening report cost you an apartment because of inaccurate, outdated, or misattributed information, we hold RealPage accountable under the FCRA and pursue damages. We help with credit reporting errors, identity theft, and mixed credit files.

The Kim Law Firm represents renters against RealPage, LeasingDesk, and On-Site under the FCRA. If a RealPage report denied you housing, we can obtain your file, expose how a record was mismatched, demand a real investigation, and pursue damages when the company reports information it cannot verify.

Because the FCRA shifts attorney's fees to the screening company when it breaks the law, your case review is free and we work on a no-fee-unless-we-win basis. Start your free case review or call 855-996-6342.

Denied over a different tenant screening report? We also handle SafeRent Solutions, CoreLogic, and TransUnion SmartMove — and you can see the full list on our tenant screening companies resource page.

Frequently asked questions

What are LeasingDesk and On-Site?

They are RealPage's tenant screening platforms. Landlords use them to pull criminal, eviction, and credit information and receive an approve-or-deny recommendation on rental applicants. Errors in the underlying records can lead directly to a denial you can dispute.

Why was I denied by a RealPage report?

A leasing office likely used a RealPage/LeasingDesk report and rejected your application based on a criminal record, eviction, or credit entry. If that information is inaccurate, you have the right to a free copy of the report and to dispute the error.

Has RealPage been penalized for inaccurate screening?

Yes. In 2018 the FTC alleged RealPage violated the FCRA by using loose matching criteria that produced false criminal-record and sex-offender reports, and RealPage paid $3 million to settle. That history is a strong reason to scrutinize any RealPage denial.

How do I dispute a RealPage or On-Site screening report?

Request the report using your adverse action notice, identify each error, and mail a written dispute with supporting documents to RealPage/On-Site's consumer relations team. They must investigate, generally within 30 days, and correct anything they cannot verify.

Is the RealPage DOJ lawsuit about tenant screening?

No. The 2024 Department of Justice lawsuit concerns RealPage's rent-pricing software and alleged price-fixing, not screening accuracy. Your screening dispute rights under the FCRA are separate, and the 2018 FTC action is the enforcement matter that dealt directly with screening errors.

What does it cost to have a lawyer review my case?

Nothing up front. The FCRA lets prevailing consumers recover attorney's fees from the screening company, so The Kim Law Firm offers a free review and works on a no-fee-unless-we-win basis.

Wherever you are located, we can help. The federal laws we enforce — including the Fair Credit Reporting Act and the Fair Debt Collection Practices Act — protect consumers no matter where they live, and The Kim Law Firm helps victims wherever they are from our offices in Philadelphia, Pennsylvania.