CoreLogic Tenant Screening & CrimSAFE

If a CoreLogic tenant screening report — or its CrimSAFE criminal-records product — kept you out of an apartment, you have the right to challenge it. Screening companies do not get the last word, and the law is on the renter's side. CoreLogic Rental Property Solutions built its business around interpreting criminal records for landlords, and its decisions have been challenged all the way to a landmark federal ruling. When that kind of automated criminal-record matching is wrong, an innocent applicant pays the price. This page explains how CoreLogic and CrimSAFE work, why their criminal-record matching so often misfires, and how to dispute a report that cost you a home.

What is CoreLogic Rental Property Solutions?

CoreLogic Rental Property Solutions was one of the country's largest tenant screening providers, best known for CrimSAFE — a product that scanned criminal-record databases and returned an "accept" or "decline" style decision to landlords. This rental screening business later became SafeRent Solutions, but many landlords and renters still know it as CoreLogic, and CrimSAFE-style criminal screening remains widely used.

The core problem with a tool like CrimSAFE is that it can tell a landlord a "disqualifying record" exists without explaining what it is, whether it belongs to you, or whether it is even a conviction — leaving you rejected with no way to see what went wrong.

How CoreLogic and CrimSAFE criminal matching goes wrong

Automated criminal-record matching is notoriously error-prone. Records are often matched on common names and approximate dates of birth, so a criminal record belonging to a different person — sometimes with a different middle name or in a different state — can be attached to your file.

Other frequent errors include reporting charges that were dismissed or expunged, listing a single arrest as if it were multiple offenses, showing sealed juvenile records, and failing to note that a case ended in your favor. Each of these can trigger an automatic denial that has nothing to do with who you actually are.

CoreLogic's track record: a landmark Fair Housing ruling

CoreLogic's criminal screening has already been held to a higher legal standard. In Connecticut Fair Housing Center v. CoreLogic Rental Property Solutions, a federal court in Connecticut ruled in 2019 that a tenant screening company providing CrimSAFE decisions must comply with the Fair Housing Act.

The court found that CoreLogic held itself out as expert enough to screen applicants by interpreting criminal records and even advertised improved "Fair Housing compliance" — so it could be held responsible when its automated decisions had a discriminatory effect. It was a landmark ruling: for the first time, a court made clear that tenant screening firms cannot hide behind their algorithms.

That decision matters to you because it confirms these companies owe renters real legal duties — both for accuracy and for fairness.

How a CrimSAFE decision hurts you

Because CrimSAFE-style products deliver a simple pass/fail signal, a landlord may reject you without ever seeing — or understanding — the underlying record. You can be denied over a decades-old dismissed charge, a record that is not yours, or an offense that has no bearing on tenancy, and never be told the details.

That is exactly why the adverse action notice and your dispute rights are so important: they are your only window into what the report actually said, and your only path to fixing it.

Your rights under the FCRA

The Fair Credit Reporting Act requires CoreLogic and every tenant screening company to follow reasonable procedures to assure maximum possible accuracy, to give you a free copy of your report after a denial, and to reinvestigate disputes — generally within 30 days.

• Criminal records must be reported accurately and matched to the right person.
• You are entitled to a free copy of the report used to deny you.
• You can dispute any inaccurate, dismissed, sealed, or misattributed record.
• If the company reports inaccurate criminal information and you are harmed, you may be entitled to damages.

How to dispute a CoreLogic or CrimSAFE report

1. Use your adverse action notice to request the report and find out which company (CoreLogic/SafeRent) generated it.
2. Identify every inaccurate item — a record that is not yours, a dismissed or expunged charge, or a duplicate.
3. Send a written dispute with documentation (certified court dispositions are powerful proof) and keep copies.
4. If the record stems from identity theft, file an FTC Identity Theft Report at IdentityTheft.gov and include it.
5. If the error is not corrected, or a disproven record is 'verified,' consult an FCRA attorney.

Where to send a CoreLogic / SafeRent dispute

CoreLogic's rental screening business is now operated by SafeRent Solutions, so consumer disputes are handled through SafeRent's consumer relations team. Send your written dispute and court documents there, and keep proof of mailing.

SafeRent Solutions (formerly CoreLogic Rental Property Solutions), Consumer Relations, P.O. Box 3890, Coppell, TX 75019 · 1-888-333-2413.

Did an inaccurate CoreLogic screening report cost you an apartment?

Tenant screening reports are consumer reports under the FCRA, and CoreLogic must report accurately and investigate your disputes. A wrong report can cost you a home — and gives you the right to act.

• Records that aren’t yours (mismatched identity). Another person’s eviction, debt, or criminal record wrongly matched to you — sometimes a sign of identity theft — are errors you can challenge.
• Someone else’s file merged into yours (a mixed report). Blended records from a person with a similar name or SSN can create a mixed file.
• Outdated, duplicated, or just-plain-wrong information. Inaccurate financial, eviction, or public-record data are credit reporting errors you can pursue.

Each is a potential FCRA violation that can require the report to be corrected and entitle you to damages — often at no cost to you.

How The Kim Law Firm helps

Our first focus is fixing the report and the harm it caused: if a CoreLogic screening report cost you an apartment because of inaccurate, outdated, or misattributed information, we hold CoreLogic accountable under the FCRA and pursue damages. We help with credit reporting errors, identity theft, and mixed credit files.

The Kim Law Firm helps renters fight back when a CoreLogic or CrimSAFE criminal-record report is wrong. We obtain the report, pin down exactly how the record was mismatched, demand a proper investigation, and pursue damages when a screening company reports criminal information it cannot stand behind.

Your review is free and we work on a no-fee-unless-we-win basis, because the FCRA makes the screening company pay the fees when it breaks the law. Start your free case review or call 855-996-6342.

Denied over a different tenant screening report? We also handle SafeRent Solutions, TransUnion SmartMove, and RealPage — and you can see the full list on our tenant screening companies resource page.

Frequently asked questions

What is CrimSAFE?

CrimSAFE is a criminal-records screening product historically offered by CoreLogic Rental Property Solutions (now SafeRent Solutions). It scans criminal databases and returns a pass/fail-style signal to landlords, often without telling them — or you — what the underlying record actually is.

Is CoreLogic the same as SafeRent?

CoreLogic's rental screening business became SafeRent Solutions, so a report you think of as 'CoreLogic' may now be handled by SafeRent. Both are consumer reporting agencies subject to the FCRA, and disputes for older CoreLogic reports are handled through SafeRent's consumer relations team.

Why was I denied over a criminal record that isn't mine?

Automated criminal matching often relies on common names and approximate dates of birth, so someone else's record can be attached to your file. This is a classic FCRA accuracy failure, and you can dispute it and have the record removed.

Can a dismissed or expunged charge be reported?

Charges that were dismissed, expunged, or sealed generally should not be reported as active or disqualifying. If a screening report shows one, that is an error you can dispute and have corrected.

Can I sue CoreLogic or SafeRent over a screening error?

Possibly. A federal court has already held that these companies must comply with the Fair Housing Act, and the FCRA requires accurate reporting. If a screening company mishandled your criminal record and you were harmed, you may have a claim.

What does it cost to talk to a lawyer?

Nothing up front. The FCRA lets prevailing consumers recover attorney's fees from the screening company, so The Kim Law Firm reviews your case for free and works on a no-fee-unless-we-win basis.

Wherever you are located, we can help. The federal laws we enforce — including the Fair Credit Reporting Act and the Fair Debt Collection Practices Act — protect consumers no matter where they live, and The Kim Law Firm helps victims wherever they are from our offices in Philadelphia, Pennsylvania.