Affirm on Your Credit Report: What Changed in 2025 and How to Fix Errors

For most of its existence, Affirm was nearly invisible on American credit reports. That ended in 2025. Affirm now sends all of its pay-over-time products to two of the three nationwide credit reporting agencies, including the four-payment plans that people take without thinking of them as loans at all. A consumer who used the checkout button a dozen times last year may be looking at a dozen new tradelines this year. This page explains what changed, why the bank name on your report may not say Affirm at all, and which of those entries are genuinely wrong. We act for consumers only, and only where the reporting is inaccurate. If the plan is yours and the payment history is right, there is nothing here for a lawyer to fix.

Who is Affirm, and why does it appear on credit reports now?

Affirm is a point-of-sale lender. Instead of applying for a card and then shopping, you shop first and choose Affirm at checkout, and the purchase becomes an installment loan on the spot. Products range from the familiar interest-free Pay in 4 split to monthly installment plans running many months at a stated interest rate.

What changed is disclosure, not the product. On March 19, 2025, Affirm announced it would begin furnishing all pay-over-time products to Experian, including Pay in 4 and monthly installments, effective April 1, 2025. On April 22, 2025, it announced the same expansion with TransUnion. Libor Michalek, Affirm's President, framed the move this way: "Having all loans reflected in a consumer's financial profile will help protect and empower borrowers."

There is a wrinkle that matters enormously and is widely misread. Affirm's announcement stated that this data is visible on the consumer's file and to lenders pulling it, but will not be factored into consumers' traditional credit scores in the near term. Visible is not the same as scored. An underwriter reading your report by eye sees every plan; a conventional scoring model currently does not weigh them.

Contact information. Affirm's servicing contact appears in your account under the individual loan and on every payment reminder. Note the distinction that runs through this page: contacting the lender can correct a billing record, but it does not create the legal duty described below. Only a dispute filed with a credit reporting agency does that.

Five banks, one Affirm loan: why the name on your report may not say Affirm

Affirm is not a chartered bank. Like most consumer fintech lenders, it partners with chartered banks that originate the loans it markets and underwrites. Per Affirm's own 2025 announcement, its loans are originated by Cross River Bank, Evolve Bank & Trust, Stride Bank, Sutton Bank and Celtic Bank.

Which bank originates any particular purchase depends on the program, the merchant and the product, and the consumer has no visibility into the choice and no reason to care — until a bank they have never heard of appears on their credit file. If your unfamiliar tradeline traces to Cross River, our Cross River Bank page covers that bank's role in fintech lending in detail.

The structure also means a single Affirm relationship can produce tradelines under several different names. Three purchases financed through three different originating banks are three separate obligations reported by three separate entities, even though you experienced them as one app and one payment schedule.

Here is the rule to hold onto: the number of names attached to your borrowing has nothing to do with the number of debts you owe. Where the report suggests otherwise — the same purchase amount and open date appearing twice under two names — that is the error, and it is provable from the purchase receipt alone.

One shopping year, a dozen tradelines: what full furnishing looks like

An installment loan is reported as a closed-end account with an original amount, a term, a monthly payment and a payoff. That framework was designed for car loans and personal loans, which people take a handful of times in a lifetime. Applied to checkout financing, it produces a very different picture.

Buy a mattress in February, tires in April, a laptop in July and holiday gifts in November, and a file that previously showed a card and a car loan now shows four additional installment accounts, several already closed, each with its own open date and payment record. The debt has not changed. The density of the file has.

Three practical effects follow. Your average age of accounts drops, because every new plan is a new account. Your count of accounts opened recently climbs, which conventional models read as a signal. And each plan carries its own payment history, so one missed four-payment plan on a $180 purchase can leave a delinquency marker with the same shape as a missed car payment.

Remember the scoring caveat above: Affirm stated this data will not be factored into traditional scores in the near term. Do not assume a score movement was caused by BNPL furnishing. But do assume a human underwriter reading your report can see all of it, because that is precisely what the change accomplished.

The 2025 CFPB retreat on BNPL, and why it does not touch your FCRA rights

In May 2024 the Consumer Financial Protection Bureau issued an interpretive rule treating buy-now-pay-later lenders as credit card providers for certain purposes. On May 6, 2025, the Bureau announced it "will not prioritize enforcement actions taken on the basis of" that rule, and that it was "further contemplating taking appropriate action to rescind" it.

Coverage of that announcement produced a good deal of loose commentary suggesting BNPL had been deregulated. It had not, and the reason is a point of statutory plumbing worth understanding.

The withdrawn interpretive rule concerned Regulation Z, which implements the Truth in Lending Act. It dealt with billing-dispute and refund procedures — whether a BNPL provider owes you the same chargeback-style protections a card issuer owes. That is a real question, and the Bureau's retreat is a real change to it.

The Fair Credit Reporting Act is a different statute entirely. Its furnisher obligations do not depend on the Reg Z classification of the lender, on any CFPB interpretive rule, or on the Bureau's enforcement priorities. The trigger is functional and simple: once a company furnishes information about you to a nationwide consumer reporting agency, 15 U.S.C. 1681s-2(b) attaches to it. By deciding in 2025 to furnish all of its pay-over-time loans, Affirm brought every one of those loans inside a statute that consumers enforce privately, in court, whatever the CFPB is doing that year. That is the most important sentence on this page.

What Affirm's furnishing decision means next to Klarna's

The BNPL industry has not moved as a bloc, and the split is instructive. Affirm expanded to full furnishing in 2025. Klarna publicly declined to furnish US BNPL data, stating in May 2024 that the bureaus "do not have proper models to responsibly process the data and ensure good consumer outcomes." Afterpay confirmed in August 2025 that it too was not sending data to the bureaus. Our Klarna credit report page covers the other side of that divide.

The scoring infrastructure moved in Affirm's direction. On June 23, 2025, FICO announced two new scores, FICO Score 10 BNPL and FICO Score 10 T BNPL, available in fall 2025 and developed out of a year-long joint study with Affirm. Julie May, FICO's VP and GM of B2B Scores, described the goal as "enabling lenders to more accurately evaluate credit readiness."

For a consumer, the split has one concrete consequence: you cannot generalize across BNPL brands. Whether a given plan is on your file depends on which company financed it, and the only reliable way to know is to read the report.

We want to be plain about the record. We are not aware of any public enforcement finding that Affirm reported inaccurate information about a consumer to a credit reporting agency. Nothing on this page should be read as suggesting otherwise. The reason Affirm now matters to FCRA practice is not misconduct — it is volume. A company that furnishes millions of small installment loans will inevitably generate furnishing errors, and those errors are now on credit reports where they can cause harm.

How the major buy-now-pay-later providers compare on credit reporting

Klarna is not the only comparison worth drawing. The differences across the sector are large enough that two people with identical shopping habits can end up with completely different credit files. If you are trying to work out which of your BNPL accounts can actually appear on a report, this is the current picture.

• Affirm — announced on March 19, 2025 that it would begin furnishing all pay-over-time products, including Pay in 4 and monthly installments, to Experian effective April 1, 2025, and announced the same expansion with TransUnion on April 22, 2025.
• Klarna — has publicly declined to furnish its US buy-now-pay-later payment data to the credit bureaus, a position it stated on May 13, 2024 and had not changed as of August 2025. It does report BNPL data in the United Kingdom.
• Afterpay — says it does not currently report to credit bureaus in the United States for its standard four-payment plans. Its Pay Monthly product, issued by First Electronic Bank, is a different matter.
• Sezzle — the outlier in the other direction. For the products it reports, Sezzle furnishes in the United States to Equifax, TransUnion, Experian and Innovis, the fourth bureau almost nobody checks.

Two consequences follow. First, a provider that does not furnish cannot put a late payment on your report, so an entry claiming otherwise is worth investigating rather than accepting. Second, where a provider does furnish, your rights under the Fair Credit Reporting Act attach in the ordinary way, and the dispute you file with the bureaus is what triggers the furnisher's duty to investigate.

What the FCRA requires once you dispute an Affirm tradeline

Two provisions do the work, and they attach to different companies. Routing the dispute correctly is the difference between creating legal rights and generating a form letter.

15 U.S.C. 1681i governs the credit reporting agency. When you dispute the completeness or accuracy of an item, the agency must reinvestigate free of charge, ordinarily within thirty days, must forward all relevant information you provide to the furnisher, and must delete or modify anything it cannot verify. 15 U.S.C. 1681s-2(b) governs the furnisher. Once the bureau notifies it of your dispute, the furnisher must investigate, review the information the bureau sent, report its findings back, and correct or delete inaccurate, incomplete or unverifiable data across every nationwide bureau it reported to.

The partner-bank structure makes identifying the furnisher the first real task. The answer is functional, not nominal: the furnisher is whoever transmits the data. If the originating bank sends the file, the duty runs to the bank. If Affirm reports in its own name, the duty runs to Affirm. If both report the same loan, both have investigation duties and neither discharges its obligation by pointing at the other. A response amounting to "that is the bank's loan" is not an investigation.

Two further points of routing. Affirm currently furnishes to Experian and TransUnion — so an Affirm plan may legitimately appear on two reports and not on the third, and its absence from Equifax is not by itself an error. And section 1681s-2(a), the duty to furnish accurate information in the first instance, is not privately enforceable by consumers. Messaging the app's support desk does not start the clock. Where a violation is negligent, section 1681o allows actual damages plus attorney's fees; where it is willful, section 1681n allows statutory damages of $100 to $1,000 per violation and punitive damages.

Is the Affirm entry on your report actually an error?

New furnishing creates a predictable wave of entries people do not recognize. Sort your situation into one of three categories before you spend a stamp, because the remedies diverge sharply.

• It is yours and you forgot it. A closed installment account for a few hundred dollars, opened on a date you were shopping, paid off on schedule. Match the original amount to a purchase price and the open date to a receipt or order confirmation email. If they align, the tradeline is accurate — and a paid-as-agreed closed installment loan is not a negative item.
• A specific field carries a wrong value. A plan you paid in full still showing a balance, a late marker in a period your bank statements show autopay ran, one purchase reported twice under two different originating banks, a plan reported as charged off that was refunded when you returned the merchandise, or a re-aged date of first delinquency. Each has a correct answer that documents can prove.
• It is not yours at all. Checkout financing is approved in seconds on identifiers alone, which makes it efficient for identity theft, and bureau matching logic sometimes merges a stranger's data into your file. For the first, see our identity theft credit report page and use the block procedure in FCRA section 1681c-2, which moves faster than an ordinary dispute. For the second, see mixed credit file cases.

One pattern deserves particular attention: the returned purchase. Merchandise goes back, the merchant refunds the merchant, and the loan is supposed to unwind. When the refund does not propagate to the loan record, a consumer who owns nothing is reported as owing for something. That is a clean, provable inaccuracy and it is common.

Disputing an Affirm entry, step by step

Begin at AnnualCreditReport.com and pull all three reports. Because Affirm furnishes to Experian and TransUnion, comparing files tells you immediately whether an entry is missing where it should be or present where it should not.

Next, decide precisely what is wrong. "This account is inaccurate" is not a dispute anyone can meaningfully investigate. "This $612 installment account opened March 4 shows a $612 balance; the merchandise was returned March 19 and refunded in full, as the enclosed refund confirmation shows, and the balance should be $0" is. Name the field, state the correct value, and enclose the proof.

Send the dispute in writing to every credit reporting agency showing the error. That is what triggers section 1681i and, through it, the furnisher's section 1681s-2(b) obligation. Identify the tradeline by open date and original amount rather than by the displayed name, since the displayed name may be an originating bank. Attach documents: the order confirmation, the refund or return receipt, bank statements showing every installment cleared, a payoff confirmation, a bankruptcy discharge order, or an FTC identity theft report. Our credit dispute letter guide sets out the structure.

Mail certified with return receipt and keep an intact copy of the entire package. In litigation, proof of what the bureau received and when is often worth more than the substance of the letter itself.

Message Affirm in parallel if you want a fast practical fix, and keep a screenshot of the exchange. It is not the step that creates your claim. If the bureau verifies the item and it is still wrong, get advice rather than resending the same letter, because repeated identical disputes may be treated as frivolous and stop generating obligations.

How The Kim Law Firm handles Affirm reporting problems

We represent consumers nationwide and take only the plaintiff's side. The Affirm matters that become cases involve reporting that is demonstrably wrong: a returned and refunded purchase still reported as an outstanding loan, one purchase reported twice under two originating banks, a plan reported delinquent in months autopay ran on time, a paid-off plan still showing a balance, an account opened in your name through a checkout application you never made, a re-aged date of first delinquency, or a debt discharged in bankruptcy still reported as owing.

Admitted in Pennsylvania and New Jersey; available to appear pro hac vice in other federal courts.

We do not help remove accurate negative information. If the plan is yours and the payment was missed, no lawyer can lawfully make it disappear, and we will tell you so on the first call rather than after you have paid for a consultation.

Where the reporting is inaccurate and a properly routed dispute left the error standing, you may be entitled to actual damages — denied credit, a higher rate, a lost apartment or job, and the emotional harm courts have long recognized in FCRA cases — along with attorney's fees and costs. Because the statute shifts fees when a consumer prevails, we work on contingency: no fee unless we win.

Our FCRA lawyer guide explains how a case unfolds, and the credit reporting errors overview covers the patterns we see most. Other banks and lenders we handle appear on our creditors and lenders page. When you are ready, contact us for a free review.

Buy now, pay later arrives on the credit file

For most of its existence, pay-over-time borrowing was invisible to the credit bureaus. That is changing unevenly, one company at a time, and the result is a market where two people with identical purchase habits can have completely different credit files. Affirm now furnishes all of its pay-over-time products, including short four-payment plans, to two of the three nationwide agencies. Other companies furnish nothing at all. The practical consequence is that a missed installment can be a permanent record or a private matter depending entirely on which app you happened to check out with.

• Klarna — which has publicly declined to furnish its US pay-later payment data.
• Sezzle — one of the exceptions that does report, and reports more than most.
• Zip — stating that it does not report customer payment information to the bureaus.
• Afterpay — another pay-later provider whose reporting practices differ again.
• Capital One — where the same purchase on a card produces a conventional tradeline.

If a pay-later plan appears on your report, check it as carefully as any other account: the balance, the status, the dates and whether the plan was actually late. Short installment plans are new to credit reporting and the data quality reflects it. A plan you paid on time reported as delinquent, or a plan reported after it was refunded, is an inaccuracy the furnisher has to reinvestigate.

Affirm phone number, San Francisco address and the five banks behind an Affirm account

Affirm publishes no customer service telephone number. Its privacy policy, its terms and its help material all route support through the app, a chatbot and a web contact form, and none of them carries a phone line. So the honest answer to "what is Affirm's phone number" is that Affirm does not publish one, and any number presented as Affirm's support line comes from somewhere other than Affirm. The second question — which bank is actually on your credit report — has a more useful answer, because Affirm names its banks precisely.

What Affirm publishes

• Telephone number: none published on Affirm's own consumer pages.
• Corporate address: 650 California Street, 12th Floor, San Francisco, CA 94108. This is the address on Affirm, Inc.'s own letterhead in a comment letter filed with the California Department of Financial Protection and Innovation, and the business address given on Affirm Holdings, Inc.'s filings with the Securities and Exchange Commission.
• Legal entities and license numbers: Affirm, Inc., NMLS ID 1883087, and Affirm Loan Services, LLC, NMLS ID 1479506.

The Better Business Bureau profile for Affirm, Inc. lists a mailing address of P.O. Box 720, San Francisco, CA 94104, and a BBB file opened on March 15, 2018. That is a Tier 2 listing from the BBB rather than something Affirm publishes, and it is offered on that basis. The same profile lists a single telephone number in the 519 area code alongside a regulatory contact at the Financial Services Regulatory Authority of Ontario. The 519 area code is in Ontario, Canada. We are not presenting that number as a United States consumer support line, because on the face of the listing it is associated with the Canadian side of the business, and Affirm itself publishes no number to compare it against.

There is no published credit bureau dispute address and no published fraud line.

The banks that issue Affirm credit

Affirm's own terms and privacy policy name the banks. This is the part of the page most likely to answer the question that brought you here, because the name on a credit report is usually a bank's, not Affirm's.

• Cross River Bank — named for the Affirm Money Account and among the issuers of Affirm virtual cards.
• Evolve Bank & Trust and Stride Bank, N.A. — named as issuers of the Affirm Card.
• Sutton Bank and Celtic Bank — named among the issuers of Affirm virtual cards.

Five bank names for one brand is a lot, and the consequence on a credit report is direct. Two people who both say they have "an Affirm account" can have accounts at two different banks, reporting under two different names, opened under two different agreements. An entry naming a bank you have never heard of is not automatically an error and not automatically fraud; it may simply be the issuer behind a product you know by the Affirm name.

Treat these as accurate to the disclosures as published. Issuing relationships start and end, and a bank named today may not be the bank on an older account. Your own loan or cardholder agreement names the issuer for your account, and that document settles it.

Why an Affirm entry looks unfamiliar

Affirm financing is arranged at a merchant's checkout, often in under a minute, and the consumer's attention at that moment is on the purchase rather than on the identity of the lender. Months later a tradeline appears carrying the name of a bank the buyer never chose and does not remember, for an amount that matches nothing they recognize.

Search volume on this reflects it: the questions people ask are what an Affirm entry on a credit report means, which bureau Affirm pulls from, and when Affirm reports. Those are not scam questions. They are questions about a lending arrangement that is deliberately invisible at the point of sale, and the answer starts with reading the agreement for the specific plan rather than generalizing from anything written about Affirm as a whole.

Where an Affirm credit report dispute actually goes

With no dedicated credit bureau dispute address published, the routing rule is decisive rather than optional. Under the Fair Credit Reporting Act, a furnisher's obligation to investigate is triggered when the dispute reaches it from a credit bureau, not when it arrives in the mail from you directly.

Dispute in writing with Equifax, Experian and TransUnion. Send a copy to Affirm at 650 California Street, 12th Floor, San Francisco, CA 94108, and send a copy to whichever bank is named on your agreement or on the tradeline — for a Cross River Bank entry that is 2115 Linwood Avenue, Fort Lee, NJ 07024. Keep proof of every mailing. A direct letter is worth sending because it establishes what the furnisher was told and when, but on its own it does not start the investigation the statute requires.

Numbers and addresses that are not on this list

Lenders and the companies that service accounts on their behalf use outbound calling vendors and short-code messaging services, so a legitimate call or text about an Affirm account can come from a number that appears nowhere in Affirm's published material — which, since Affirm publishes no number, is every number. An unlisted number is not proof of a scam, and no number can be confirmed against a published list here, because there is no published list.

Numbers circulating on directory sites and complaint forums as Affirm customer service or collection lines are not listed on this page. Where a number is published nowhere official we do not assert it, because search volume on a phone number is evidence that people are receiving calls from it — not evidence that it belongs to the company those callers name. Use the message center in the Affirm app, which is reached from an application you installed rather than from a number someone sent you.

There is a different problem worth separating out. If an Affirm entry, or an entry for one of the five banks above, appears on a report when you never financed a purchase, the question is not whether a caller is real — it is that an application may have been submitted in your name. A hard inquiry generally stays on a credit report for two years, and the Fair Credit Reporting Act permits a consumer report to be obtained only for a permissible purpose. Point-of-sale financing is among the easiest credit to open in someone else's name, because the application takes seconds and the resulting tradeline carries a name the real consumer would never think to search for.

To check what you are actually looking at:

• Pull all three reports at AnnualCreditReport.com and search for Affirm, Affirm Loan Services, Cross River Bank, Evolve Bank, Stride Bank, Sutton Bank and Celtic Bank.
• Open the Affirm app and compare every plan and card listed there against every entry on your reports, including paid and closed accounts.
• Read the loan or cardholder agreement to confirm which bank issued the account, then compare that against the name on the tradeline.
• Compare the three reports against each other. An account opened without your authorization frequently appears on one bureau before the others, and that difference is often the whole story.
• Dispute with the credit bureaus in writing, and send a copy to Affirm at 650 California Street, 12th Floor, San Francisco, CA 94108.
• Keep the dispute letters, the bureau responses and the envelopes. The paper trail is what establishes what the furnisher knew and when.

An account opened in your name without your authorization is an identity theft problem on your credit report, and the Fair Credit Reporting Act provides rights against both the furnisher and the bureaus that continue reporting it after a dispute.

Frequently asked questions

Does Affirm report to the credit bureaus?

Yes, and much more than it used to. Affirm announced on March 19, 2025 that it would report all pay-over-time products to Experian effective April 1, 2025, including Pay in 4 and monthly installments, and announced the same expansion with TransUnion on April 22, 2025. Affirm also stated that this data would not be factored into traditional credit scores in the near term, so it is visible to lenders reading your report even where models do not yet weigh it.

Why does my credit report show Cross River Bank instead of Affirm?

Because Affirm is not a chartered bank and its loans are originated by partner banks. Per Affirm's own 2025 announcement, those banks are Cross River Bank, Evolve Bank and Trust, Stride Bank, Sutton Bank and Celtic Bank. Which one originates a given purchase depends on the program and merchant, so a single Affirm relationship can produce tradelines under several different bank names.

Did the CFPB stop regulating buy now pay later, and does that affect my rights?

The CFPB announced on May 6, 2025 that it would not prioritize enforcement based on its 2024 buy-now-pay-later interpretive rule and was contemplating rescinding it. That rule concerned Regulation Z, which implements the Truth in Lending Act. The Fair Credit Reporting Act is a separate statute, and its furnisher duties under section 1681s-2(b) apply to any company that furnishes data to a nationwide credit reporting agency regardless of that rule.

I returned the item but Affirm still shows a balance. Is that an error?

It can be, and it is one of the most common problems we see with checkout financing. When merchandise is returned and refunded, the loan is supposed to unwind, and if the refund does not propagate to the loan record you are reported as owing for something you do not own. Dispute it in writing with each bureau showing the entry and enclose the return and refund confirmations.

Has Affirm been penalized for inaccurate credit reporting?

Not that we are aware of. We know of no public enforcement finding that Affirm reported inaccurate information about a consumer to a credit reporting agency, and we will not suggest otherwise. The reason Affirm matters to FCRA practice is the volume of small installment loans it now furnishes, because volume at that scale inevitably produces furnishing errors on real credit reports.

What is Affirm's phone number?

Affirm publishes no customer service telephone number. Its privacy policy, its terms and its help material route support through the app, a chatbot and a web contact form. The Better Business Bureau profile for Affirm, Inc. lists a single number in the 519 area code, which is in Ontario, Canada, alongside a regulatory contact at the Financial Services Regulatory Authority of Ontario. We do not present that as a United States consumer support line. Use the message center in the Affirm app, which you reached by installing the application yourself.

What is Affirm's mailing address?

Affirm, Inc. gives 650 California Street, 12th Floor, San Francisco, CA 94108 on its own letterhead in a comment letter filed with the California Department of Financial Protection and Innovation, and 650 California Street, San Francisco, California 94108 appears as the business address on Affirm Holdings, Inc.'s filings with the Securities and Exchange Commission. The Better Business Bureau separately lists a mailing address of P.O. Box 720, San Francisco, CA 94104. Affirm's licensed entities are Affirm, Inc., NMLS ID 1883087, and Affirm Loan Services, LLC, NMLS ID 1479506.

Which banks issue Affirm loans and the Affirm Card?

Affirm's own terms and privacy policy name five. Cross River Bank is named for the Affirm Money Account and among the issuers of Affirm virtual cards. Evolve Bank and Trust and Stride Bank, N.A. are named as issuers of the Affirm Card. Sutton Bank and Celtic Bank are named among the issuers of Affirm virtual cards. Two people who both describe having an Affirm account can therefore have accounts at two different banks reporting under two different names. Your own agreement names the issuer for your account.

What does an Affirm entry on my credit report mean?

It generally means a point-of-sale financing plan taken at a merchant's checkout, which is why the entry often looks unfamiliar: the decision took seconds and the consumer's attention was on the purchase rather than on the identity of the lender. The tradeline may report under Affirm's name or under one of the five issuing bank names. An entry naming a bank you have never heard of is not automatically an error and not automatically fraud, but if you never financed a purchase at all, an application may have been submitted in your name.

Where do I send an Affirm credit report dispute?

No dedicated credit bureau dispute address is published. Under the Fair Credit Reporting Act a furnisher's duty to investigate is triggered when the dispute reaches it from a credit bureau, not when it arrives directly in the mail, so dispute in writing with Equifax, Experian and TransUnion first. Send a copy to Affirm at 650 California Street, 12th Floor, San Francisco, CA 94108, and a copy to whichever bank is named on your agreement or on the tradeline. For a Cross River Bank entry that is 2115 Linwood Avenue, Fort Lee, NJ 07024.

Location does not limit us. The Kim Law Firm represents consumers across the country in Fair Credit Reporting Act matters, working from our offices in Philadelphia, Pennsylvania. If an Affirm tradeline on your credit report is inaccurate and disputing it has not fixed it, we would like to hear from you.