Checkr Background Check Errors

If a Checkr background check got you deactivated or denied — and the report is wrong — your income shouldn't be collateral damage. Checkr is a technology-driven screening company that runs background checks for many of the gig-economy and on-demand platforms people depend on to earn — rideshare, delivery, and staffing apps — as well as traditional employers. Because those platforms often act on a report the moment it lands, a single Checkr mistake can shut off your ability to work across several of them at once. At The Kim Law Firm, we help gig workers and employees in every state dispute Checkr errors under the Fair Credit Reporting Act (FCRA) and recover what the mistake cost them.

What is Checkr?

Checkr is a modern, automation-heavy background check company built around speed. It runs criminal, driving, and identity checks for a wide range of employers, and it's the engine behind the screening on many gig and on-demand platforms. That speed is the problem when a report is wrong: platforms frequently deactivate or deny a worker the instant a flag appears — before anyone looks closely and before you get a chance to explain.

How to contact Checkr

To request your Checkr background report, dispute an error, or ask about a file Checkr maintains on you, you can reach them directly:

• Mailing address: Checkr, Inc., Attn: Consumer Disputes, One Montgomery Street, Suite 2400, San Francisco, CA 94104
• Phone: 1-844-824-3257
• Online: checkr.com

Under the Fair Credit Reporting Act, Checkr must investigate a dispute you submit — free of charge — and correct or delete information it cannot verify. Keep copies of everything you send.

Checkr in the news

Checkr, one of the largest background-screening companies serving gig-economy and hourly employers, has faced repeated Fair Credit Reporting Act class actions alleging that it misreported criminal records — including expunged, sealed, or dismissed cases, and records belonging to someone else — costing workers jobs with companies such as Uber and Lyft. Background-screening companies as a group have paid hundreds of millions of dollars to resolve FCRA claims. If a Checkr report cost you a job because of inaccurate or outdated information, the FCRA gives you the right to dispute it and to seek damages. Sources: Class action over misreported records and CBS News.

Common Checkr errors we see

• A criminal record that isn't yours, matched to you by name or date of birth
• Records that should have been filtered out — dismissed, sealed, expunged, or too old to report
• Driving-history or identity mismatches that flag you on a rideshare or delivery platform
• A charge reported as a conviction, or the same case shown twice
• An automatic deactivation or denial triggered before you could respond
• A report left “pending” that keeps you from earning while it sits

How a Checkr error hurts you

For gig and on-demand workers, a Checkr error isn't an abstract paperwork problem — it can cut off your paycheck overnight by getting you deactivated from the apps you drive or deliver for, sometimes from several at once. For traditional employees, it can kill a job before you're ever interviewed. And because the decision is often automated and instant, the harm usually lands before you even know what the report said.

Checkr's track record in the courts

Checkr's speed-first, automated model has made it a repeated target of Fair Credit Reporting Act class actions brought by workers who say its reports were wrong.

These lawsuits allege that Checkr misreported criminal records that did not belong to the consumer and failed to use sufficient identifiers to make sure a record actually matched the right person — precisely the kind of careless matching that can deactivate a gig worker overnight. In one recent case, Davis v. Checkr, the plaintiff alleges Checkr reported criminal records “not properly associated with her” and knowingly kept deficient procedures because reporting more data is profitable. These are allegations that remain to be decided in court — but they mirror the errors we see, and they describe conduct the FCRA is meant to prevent.

If a Checkr report has cost you work over a record that isn't yours, you don't have to accept it — the law gives you a way to fight back.

Your rights under the Fair Credit Reporting Act

Checkr and the platforms that use it still have to follow the FCRA — even when the decision is automated. Before a platform or employer acts against you based on a Checkr report, you're entitled to a copy and a summary of your rights. You can dispute the error with Checkr, which must reinvestigate (generally within 30 days) and correct or delete what it can't verify. If Checkr reports something false or ignores your dispute and it costs you work, the FCRA lets you recover actual damages — including lost income — and, for willful violations, statutory and punitive damages plus attorney's fees. That fee-shifting is why we take these cases with no upfront cost.

How to dispute a Checkr background check

1. Pull your Checkr report through its candidate portal and get the summary of rights the platform or employer must provide.
2. Identify what's wrong — a record that isn't yours, one that should have been filtered out, or an outdated entry — and gather proof.
3. File your dispute directly with Checkr and keep copies; move quickly, because a wrongful deactivation costs you more with every day it stands.
4. Track the 30-day investigation window.
5. If Checkr won't fix it — or you've already been deactivated or denied — talk to an FCRA attorney about recovering your losses.

If your Checkr dispute didn't undo the error, that's often where the FCRA violation is — and where we can step in.

Did an inaccurate Checkr background check cost you a job?

Employment background reports are consumer reports under the FCRA, and Checkr has to follow strict accuracy rules. When a report is wrong, the consequences — a lost job offer — are serious, and so are your rights.

• Records that aren’t yours (mismatched identity). Someone else’s criminal record, or a case tied to identity theft, wrongly attributed to you are employment background check errors you can challenge — and can point to identity theft.
• Outdated or expunged records. Reporting old, sealed, or dismissed information that should not appear violates the FCRA.
• Inaccurate credit or public-record data. Wrong financial or court information in the report overlaps with credit reporting errors.

Each is a potential FCRA violation that can require the report to be corrected and entitle you to damages — often at no cost to you.

How The Kim Law Firm helps

Our first focus is fixing the report and the harm it caused: if a Checkr background report cost you a job because of inaccurate, outdated, or mismatched information, we hold Checkr accountable under the FCRA and pursue damages. We help with employment background check errors, identity theft, and credit reporting errors.

A wrongful deactivation can't wait, and neither do we. From our Philadelphia office, we dig into your Checkr report, pinpoint the FCRA violations, push Checkr and the platform to correct the record, and pursue compensation — including the income you lost while you couldn't work. Our FCRA experience is extensive, and you pay nothing unless we win.

Screened by a different company? We also handle HireRight background check errors, Sterling background check errors, Accurate Background errors, and First Advantage background check errors — and you can start with our overview of the major background check companies.

Frequently asked questions

Checkr deactivated me from a gig app over a background check — what can I do?

Pull your Checkr report, document what's wrong, and dispute it directly with Checkr through its portal. Checkr generally has 30 days to investigate and must fix or delete what it can't verify. If a mistake cost you your ability to work, an FCRA attorney can help you seek compensation, including for lost income.

Can I recover the income I lost while I was deactivated?

Possibly. If a Checkr error caused a wrongful deactivation, lost earnings can be part of the actual damages the FCRA allows — along with statutory and punitive damages for willful violations. It's worth a review.

How do I dispute a Checkr background check?

File a written dispute directly with Checkr through its candidate portal, attach documents showing the correct information, and keep copies. Checkr must investigate — generally within 30 days.

Can I sue Checkr for a background check error?

Yes. If Checkr fails to follow reasonable procedures for accuracy, or ignores a valid dispute, you may have a claim under the FCRA.

Is the case review free?

Yes — free review, and no fee unless we recover for you.

Wherever you are located, we can help. The federal laws we enforce — including the Fair Credit Reporting Act and the Fair Debt Collection Practices Act — protect consumers no matter where they live, and The Kim Law Firm helps victims wherever they are from our offices in Philadelphia, Pennsylvania.