Launch Servicing, LLC is a loan servicer based in Sioux Falls, South Dakota. It services private student loans for lenders such as Ascent Funding, along with other consumer loans, which means it sends the statements and takes the payments. A loan it services can appear on your credit report under the Launch Servicing name, even if you know it by the lender’s name. If it is reported wrong, such as a late payment you made on time, a balance you do not owe, or a loan you never took, you can dispute it under the Fair Credit Reporting Act.
What consumers have alleged
In a 2026 case removed to federal court in Kentucky (Bandy v. Equifax Information Services, LLC, W.D. Ky. No. 1:26-cv-00206), the consumer alleges that he was billed about $12,000 for a solar loan although his home has no solar installation, and that Launch Servicing, as the loan’s servicer, reported it to the bureaus as 30 days late. He alleges that he disputed with an FTC identity theft affidavit, that Experian and TransUnion deleted the account, and that Launch Servicing verified it to Equifax, which kept it. Launch Servicing is also a defendant, with SunStrong Management, in 2026 California suits over solar accounts. These are allegations in complaints, not findings.
How to dispute a Launch Servicing account on your credit report
- Get all three reports and note exactly how each bureau shows the account: the lender named, the balance, the status and every month marked late.
- Dispute in writing with each bureau that shows the error, and include your proof, such as payment confirmations, deferment or forbearance approvals, or, for an account you never opened, an FTC identity theft report. The bureau must reinvestigate, generally within 30 days (15 U.S.C. § 1681i), and must pass your dispute to the company that reported the account.
- The furnisher must then investigate and correct or delete what it cannot verify (§ 1681s-2(b)). You can also dispute directly with Launch Servicing in writing; for most account information the federal rule requires a reasonable investigation of a direct dispute (12 C.F.R. § 1022.43).
- If the error comes back “verified” and you have been denied credit, housing or a job, or charged more, you may have a claim. Keep every letter and every response.
Talk to a lawyer about a student loan or solar loan reporting error
If a dispute did not fix the error, a credit report lawyer can review whether Launch Servicing or a bureau broke the Fair Credit Reporting Act. The FCRA makes the company that violated it pay your attorney’s fees (§§ 1681n, 1681o), so our case review is free and you pay nothing unless we win. See also student loan credit report errors, Sunnova and SunStrong accounts and our list of student loan servicers.
Admitted in Pennsylvania and New Jersey; available to appear pro hac vice in other federal courts.
Common questions
Why is Launch Servicing on my credit report?
Launch Servicing services loans for other lenders, such as private student loans made by Ascent Funding. A loan you know by the lender’s name can appear on your credit report under Launch Servicing.
Can I sue Launch Servicing for reporting wrong information?
If you disputed the error with a credit bureau and Launch Servicing failed to investigate it reasonably or kept reporting information it could not verify, you may have a claim under 15 U.S.C. § 1681s-2(b), with damages and attorney’s fees under §§ 1681n and 1681o.
Will a lawyer cost me anything?
No. The FCRA makes the company that violated it pay your reasonable attorney’s fees, so our case review is free and you pay nothing unless we win.