Medallion Bank on Your Credit Report: RV, Boat and Home Improvement Loan Errors

You bought a travel trailer, a bass boat, a side-by-side, or you had the roof replaced. The dealer or the contractor handled the paperwork in twenty minutes and you drove off or watched the crew start work. The lender's name never came up. Now Medallion Bank is on your credit report, and if the loan ended badly there may be a repossession, a deficiency balance, or both, sitting on your file in a form that does not match what actually happened. Secured lending produces its own family of reporting errors, and most consumers have never been told what to look for. This page is that list. We act for consumers only, and only where the reporting is inaccurate.

Who is Medallion Bank, and why is it on your credit report?

Medallion Bank is a Utah-chartered industrial bank, founded in December 2003 and headquartered in Salt Lake City. It is FDIC-insured and is a wholly owned subsidiary of Medallion Financial Corp., which trades on the Nasdaq under the ticker MFIN. It marked its twentieth anniversary in 2024.

For borrowers the useful address is not the Salt Lake City one. Consumer correspondence goes to Medallion Bank, PO Box 3999, St. Joseph, Missouri 64503, and borrower customer service is (855) 653-9231, staffed Monday through Friday from 8am to 11pm Mountain Time and Saturday from 9am to 1pm.

Here is what makes it different from most of the unfamiliar bank names on this site. Medallion is not a sponsor bank for fintech apps. There is no technology brand standing between you and it. It is a collateral lender, and it originates indirectly — through, in its own description, thousands of dealerships, contractors and financial service providers across the country.

Its lending verticals are recreational vehicles, boats and powersports, and home improvement financing arranged by contractors, alongside a banking-as-a-service line. So the reason you do not recognize the name is not that a brand was layered over it. It is that a finance manager at a dealership or a contractor's office picked the lender, and you signed what was in front of you.

Indirect lending: the dealer arranged it, the bank holds it

Indirect lending works from the merchant backwards. You negotiate a price with a dealer or a contractor. Their finance office sends your application to several lenders at once. One buys the contract. You sign a retail installment contract with the merchant, and that contract is assigned to the lender, often the same day, sometimes before you leave.

Legally you now owe the bank. Practically, you may never have spoken to anyone who works there. The first letter from Medallion often arrives after the sale is complete, telling you where to send payments — and plenty of people file it without registering the name, because in their mind they financed through the dealership.

Three things about indirect lending matter for your credit file, and none of them are obvious at signing. First, who is on the contract. Dealer finance offices add co-signers and co-buyers freely, frequently a spouse or a parent, and both parties get the full tradeline on their reports — the good history and the bad. Second, what the financed amount includes, since it often bundles tax, title, an extended warranty, gap coverage and negative equity rolled from a trade-in, which is why the original amount on your report can be thousands more than the sticker price. Third, the collateral, because a secured loan does not simply go away when you stop paying.

If the tradeline's original amount looks wrong, pull the retail installment contract before disputing. The figure on your report should match the amount financed on that contract, not the price of the item. Disputing a correct number wastes a dispute you may need later.

Repossession, sale, and the deficiency balance that follows

This is the part of secured lending consumers are least prepared for, and it generates the errors we see most on Medallion tradelines.

When a secured loan defaults, the lender can take the collateral — the RV, the boat, the ATV. The unit is then sold, usually at a dealer auction and usually for far less than the borrower expects. The sale proceeds are applied to the balance, and repossession and sale costs are added. Whatever is left over is the deficiency balance, and in this market it is frequently substantial, because recreational collateral depreciates hard and auctions are unkind.

Each of those steps is supposed to be reflected on your credit report in sequence, and each is a place where the reporting can break. Look for five specific defects.

The balance not reduced after the sale — if the report still shows the full original loan balance after the collateral was sold, the sale proceeds were never applied on the file, and that overstates what you owe by thousands. The deficiency counted twice — the lender reports a deficiency balance and a collection agency reports the same deficiency separately, so one shortfall appears as two debts. A paid deficiency still showing a balance — you settled or paid it and the tradeline never updated to zero. Voluntary surrender reported as involuntary repossession — if you arranged to return the unit, the report should say voluntary surrender, and the difference is read by underwriters. And the wrong person held liable — a co-signer, former spouse or co-buyer reported for the whole obligation when the contract or a divorce decree says otherwise.

Every one of those is provable from documents: the retail installment contract, the notice of sale the lender was required to send, the accounting of the sale proceeds, and your own payment records. Request the post-sale accounting in writing if you never received one. You are entitled to know what the collateral sold for.

Re-aging: the date that controls when a repossession falls off your file

Under 15 U.S.C. 1681c, most negative information may be reported for seven years, and the clock runs from the date of first delinquency — the month you first fell behind and never brought the account current. It does not run from the repossession. It does not run from the sale of the collateral. It does not restart when a deficiency is placed with a collection agency or sold to a debt buyer.

Secured lending gives that date an unusual number of chances to be reset by mistake, because so many things happen after the default. The account goes delinquent. The unit is repossessed months later. The auction happens after that. The deficiency is calculated, then placed with a collector, then perhaps sold again. Each of those events has a date attached, and any of them can end up in the field that should hold the original delinquency date.

The consequence is concrete. If a delinquency that began in March 2019 is reported with a first delinquency date of, say, the month of the auction two years later, the item stays on your report two years past its lawful expiry. That is two additional years of a repossession on your file — which is the single most damaging entry most people will ever carry — during which you are paying more for every loan you take.

Checking this is straightforward and almost nobody does it. Find the month you last made a payment that brought the account current. The date of first delinquency should be the month after the last payment you made before falling permanently behind. If the report shows something later, dispute it, give the correct date, and attach the statements that prove it. This is one of the cleanest FCRA disputes there is, because it turns on a single date and your own records establish it.

The SEC case against Medallion Financial Corp., and what it does not mean

If you search the bank's name you will find a Securities and Exchange Commission enforcement action, and you should understand precisely what it was and was not.

In SEC v. Medallion Financial Corp., Andrew Murstein, Lawrence Meyers and Ichabod's Cranium, Inc., filed December 29, 2021, the Commission alleged that Murstein and Medallion Financial directed two separate schemes to inflate Medallion Financial's stock price, in part with the assistance of a California media strategy company and its owner. Final judgments were entered on May 30, 2025. The civil penalties were $3,000,000 against Medallion Financial, $1,000,000 against Murstein and $100,000 against Meyers, with permanent injunctions. Medallion Financial was also required to retain an independent consultant to review its compliance policies and to create a Chief Compliance Officer role. All defendants consented to the judgments without admitting or denying the allegations.

Now the boundaries, which matter. This was a securities case, not a consumer credit case. It concerned statements to investors and the price of a publicly traded stock. It was brought against Medallion Financial Corp., the parent holding company, and individuals — not against Medallion Bank as a furnisher of credit information. It contains no finding of any kind about credit reporting accuracy, and citing it in a dispute letter as though it did will damage your credibility rather than help you.

The one legitimate observation is narrow: a court-ordered independent compliance review and a newly created Chief Compliance Officer position at the parent are facts about the compliance infrastructure of the group. That is context for reading your tradeline attentively. It is not evidence about your account, and nothing replaces proving that a specific field on your specific tradeline is wrong.

What the FCRA requires once you dispute a Medallion Bank tradeline

Two provisions carry the weight, and they bind different companies. Routing the dispute correctly is what turns a complaint into a claim.

15 U.S.C. 1681i binds the credit reporting agency. On receiving your dispute it must reinvestigate at no charge, ordinarily within thirty days and up to forty-five where you supply additional material during the period, must forward all relevant information you provided to the furnisher, and must delete or modify anything it cannot verify.

15 U.S.C. 1681s-2(b) binds the furnisher. Once notified by the bureau it must investigate, review the information the bureau forwarded, report the results back, and correct or delete inaccurate, incomplete or unverifiable information with every nationwide bureau it reported to. The investigation must be reasonable in substance — and on a repossession that means looking at the sale accounting, not merely confirming that a default occurred.

In secured lending the furnisher question has an extra wrinkle. After a default there are frequently two furnishers reporting one debt: the bank on the original installment tradeline, and a collection agency or debt buyer on the deficiency. Each owes its own independent investigation. Neither may discharge the duty by pointing at the other, and "the account was placed for collection" is not an investigation of whether the balance is right.

One procedural point that ends claims before they start. Section 1681s-2(a), the duty to furnish accurate information in the first instance, is not privately enforceable by consumers. Only a dispute routed through a credit reporting agency triggers the duty you can sue on. Where a violation is negligent, section 1681o allows actual damages plus attorney's fees; where it is willful, section 1681n allows statutory damages of $100 to $1,000 per violation and punitive damages.

Is the Medallion Bank account on your report actually yours?

Sort your situation into one of these before you write to anyone. Secured tradelines have more moving parts than card accounts, and the right remedy depends on which part is wrong.

• It is yours, and the dealer arranged it. You financed an RV, a boat, a powersports vehicle or a home improvement project, and the assignee bank is what reports. Match the open date and the amount financed against the retail installment contract. If they line up, the entry belongs on your file — read every field on it anyway.
• It is yours, but the post-repossession numbers are wrong. The balance was never reduced by the sale proceeds, the deficiency is reported by both the bank and a collector, a settled deficiency still shows a balance, or a voluntary surrender is recorded as an involuntary repossession. These are the errors this page exists for, and the sale accounting proves them.
• It is yours, but the dates are wrong. A date of first delinquency reset by the repossession, the auction, or a placement with a collector, keeping the item on your file past seven years. Your own statements establish the correct month.
• It is not your obligation. You were a co-signer released by agreement, a former spouse assigned the debt by a divorce decree, or a co-buyer added at the dealership without your knowledge — or the account is outright identity theft or a stranger's file merged into yours. For fraud see our identity theft credit report page and the four-business-day block under section 1681c-2; for a merged file see mixed credit file cases.

A word on divorce decrees, because this one disappoints people. A decree assigning a debt to your former spouse binds the two of you; it does not bind the lender, and a contract you signed remains reportable against you. The decree matters where the lender agreed to release you, or where the reporting misstates your actual role on the contract. Bring the decree and the contract both.

Disputing a Medallion Bank entry, step by step

Pull all three reports at AnnualCreditReport.com. On a defaulted secured loan there are usually multiple tradelines in play — the original installment account and whatever the deficiency became — and they often do not appear identically across the bureaus.

Then gather four documents before writing anything: the retail installment contract from the dealer or contractor, the notice the lender sent before or after the sale of the collateral, the accounting of the sale proceeds, and your payment records. If you do not have the sale accounting, request it in writing from the lender. It is the document that decides whether the balance on your report is right.

State the defect precisely. "The repossession is wrong" gives a furnisher nothing to examine. "The unit was sold at auction on 08/14/2023 for $11,200; the tradeline still reports a balance of $24,850, which does not reflect the sale proceeds; the correct deficiency balance is $14,300" leaves no room to shrug. Name the field, state the correct value, attach the arithmetic.

Send the dispute in writing to every credit reporting agency showing the error, and send it to each one separately if the error appears in different forms. That is what triggers section 1681i and, through it, each furnisher's section 1681s-2(b) duty. Where both the bank and a collector report, name both tradelines in the dispute so the bureau forwards it to both. Our credit dispute letter guide sets out the structure.

Mail certified with return receipt and keep an intact copy of the entire package. Proof of what the bureau received and when is often worth more in litigation than the prose inside the envelope. If a bureau verifies the item and it is still wrong, get advice rather than resending the same letter — repeated identical disputes can be treated as frivolous and stop generating obligations.

How The Kim Law Firm handles Medallion Bank reporting problems

We represent consumers nationwide and act only for the plaintiff. The Medallion Bank matters that become cases involve reporting that is demonstrably wrong: a balance never reduced by the proceeds of a collateral sale, one deficiency reported by both the bank and a collection agency, a settled or paid deficiency still showing as owed, a voluntary surrender recorded as an involuntary repossession, a re-aged date of first delinquency that keeps a repossession on your file past seven years, an obligation reported against a co-signer or former spouse who is not liable for it, an account opened through paperwork you never signed, or a debt discharged in bankruptcy still reported as outstanding.

Admitted in Pennsylvania and New Jersey; available to appear pro hac vice in other federal courts.

We do not help remove accurate negative information. If the loan is yours, the default happened and the deficiency is correctly calculated, no lawyer can lawfully make it disappear, and we will tell you so on the first call rather than after you have paid for a consultation.

Where the reporting is inaccurate and a properly routed dispute left the error in place, you may be entitled to actual damages — credit denied, a higher rate, a lost apartment or job, and the emotional harm courts have long recognized in FCRA cases — together with attorney's fees and costs. Because the statute shifts fees when a consumer prevails, we work on contingency: no fee unless we win.

Our FCRA lawyer guide explains how a case unfolds, and the credit reporting errors overview covers the patterns we see most. Other banks and lenders we handle appear on our creditors and lenders page. When you are ready, contact us for a free review.

Recreational and home-improvement loans arranged by the dealer

Travel trailers, bass boats, side-by-sides, a roof replacement. In each case the dealer or the contractor handles the paperwork, the buyer signs at a desk in a showroom or a kitchen, and the lender's name never really comes up in conversation. Months later a bank in Utah is on the credit report with an installment balance the borrower cannot immediately place. The financing is indirect: the seller arranges it, the bank funds it and furnishes the tradeline, and the customer's relationship with the bank begins the day the loan is booked and never involves a branch.

• TAB Bank — another Utah bank behind financing signed at a counter.
• Fortiva — retail financing reporting under an abbreviation borrowers do not recognize.
• Merrick Bank — a South Jordan, Utah issuer serving a similar borrower base.
• Continental Finance — card brands funded and reported by partner banks.
• Synchrony Bank — the dominant issuer of retail and home-improvement credit.

Match the tradeline to the purchase by the original amount and the open date; the numbers usually identify it even when the name means nothing. Then check the terms against the contract you signed at the dealership, since the amount financed, the term and the first payment date are what most often diverge. Errors introduced by the seller are still the furnisher's to investigate once they are reported.

Medallion Bank phone numbers, fax numbers and mailing address

Medallion Bank publishes more contact detail than most banks of its size, and it separates the lines by who is calling — borrowers, recreation dealers and home improvement contractors each have their own number and their own hours. If you financed a boat, an RV or a home improvement project and a Medallion Bank entry is on your credit report, the borrower line below is the one you want. Everything here is published by Medallion Bank on its own contact page.

Phone and fax numbers Medallion Bank publishes

• Borrower customer service: 855-653-9231, also written 1-855-653-9231, (855) 653-9231 or 8556539231. Medallion lists the hours as Monday through Friday 8:00 a.m. to 11:00 p.m. Mountain Time and Saturday 9:00 a.m. to 1:00 p.m. Mountain.
• Recreation dealers: 866-688-6983, also written (866) 688-6983 or 8666886983, Monday through Friday 8:00 a.m. to 5:00 p.m. Mountain. Fax (888) 730-5032.
• Home improvement contractors: 888-833-8570, also written (888) 833-8570 or 8888338570, Monday through Friday 8:00 a.m. to 6:00 p.m. Mountain and Saturday 9:00 a.m. to 4:00 p.m. Mountain. Fax (888) 868-4410.

The dealer and contractor lines are for businesses that originate financing, not for consumers. A borrower who calls them is calling a department with no reason to have access to a consumer account, which is one of the more common reasons a call about a credit report goes nowhere.

Where Medallion Bank mails from, and the two-state split

• Mailing address: Medallion Bank, PO Box 3999, St. Joseph, MO 64503.
• Address on the FDIC record: 1100 E 6600 S, Salt Lake City, UT 84121, under FDIC certificate number 57449, established December 22, 2003, active.

Both are correct and they answer different questions. The Utah address is where the bank is chartered and where the FDIC records it; Medallion Bank is a Utah institution and the Mountain Time hours above are consistent with that. The Missouri post office box is where the bank tells borrowers to send mail, because loan servicing operations and lockboxes routinely sit in a different state from a bank's charter.

Send correspondence to the Missouri box unless your own statement says otherwise. A letter mailed to the Salt Lake City street address is not lost, but it is going to a corporate office rather than to servicing.

Medallion Bank publishes no separate credit bureau dispute address. The departments it lists are borrower customer service, application processing, underwriting, funding, customer success, home improvement lending and recreation lending.

What Medallion Bank finances

Medallion Bank describes itself as helping consumers finance purchases at the point of sale through dealers, contractors and strategic partners, specifically for RVs, boats and home improvements, and it also runs banking-as-a-service lending programs. It states that it is a member of the FDIC.

Point-of-sale financing is the reason its name surprises people. A consumer buys a boat at a dealership or signs a contract with a home improvement contractor, the financing is arranged at the counter, and the paperwork carries a bank name the buyer never went looking for. Months later that name appears on a credit report and reads as unfamiliar. The dealer or contractor arranged the loan; Medallion Bank holds it.

Because those transactions run through a third party, the account information on the tradeline — the amount financed, the opening date, the term — comes from paperwork completed at the point of sale. That is worth comparing against your own copy of the contract, because a transcription error at a dealership becomes a reporting error at a bank.

Where a Medallion Bank credit report dispute actually goes

With no dedicated credit bureau dispute address published, the routing rule is decisive rather than optional. Under the Fair Credit Reporting Act, a furnisher's obligation to investigate is triggered when the dispute reaches it from a credit bureau, not when it arrives in the mail from you directly.

Dispute in writing with Equifax, Experian and TransUnion. Send a copy to Medallion Bank, PO Box 3999, St. Joseph, MO 64503 so the bank has its own dated record, and keep proof of both mailings. A direct letter is worth sending — it establishes what the furnisher was told and when — but on its own it does not start the investigation the statute requires.

What is and is not a reporting error on an installment loan

Secured installment loans of this kind produce a particular set of accuracy questions. A balance that does not match your payment history, a payment marked late that was made on time, a loan still reporting a balance after it was paid off, a repossession or charge-off status on an account that was settled, an original loan amount that does not match the contract, or an account that continues reporting after the collateral was surrendered and the account resolved — each of those is an accuracy problem under the Fair Credit Reporting Act.

What is generally not an error is an unwelcome but correct entry: interest that accrued as the contract provided, a balance that fell slowly because the early payments were mostly interest, or a late payment that was in fact late. The test is whether the tradeline matches your own records month by month, not whether the number is one you like.

Numbers and addresses that are not on this list

Banks and the companies that service loans on their behalf use outbound calling vendors and short-code messaging services, so a legitimate call or text about a Medallion Bank loan can come from a number that appears nowhere in the bank's published material. An unlisted number is not proof of a scam, and a number that matches this list is not proof the caller is genuine — caller ID is trivially spoofed. If you want to be certain, hang up and call the borrower customer service number above or the number printed on your statement.

Numbers circulating on directory sites and forums as Medallion Bank collection or dispute lines are not listed here. Where a number is published nowhere official we do not assert it, because search volume on a phone number is evidence that people are receiving calls from it — not evidence that it belongs to the company those callers name.

There is a different problem worth separating out. If a Medallion Bank entry appears on a report when you never financed anything through a dealer or contractor, the question is not whether a caller is real — it is that an application may have been submitted in your name. A hard inquiry generally stays on a credit report for two years, and the Fair Credit Reporting Act permits a consumer report to be obtained only for a permissible purpose.

To check what you are actually looking at:

• Pull all three reports at AnnualCreditReport.com and search for Medallion Bank, and for the dealership or contractor that arranged any financing you recall.
• Compare the tradeline against your own copy of the sales or financing contract — the amount financed, the date and the term.
• Compare the three reports against each other. An account opened without your authorization frequently appears on one bureau before the others, and that difference is often the whole story.
• Dispute with the credit bureaus in writing, and send a copy to Medallion Bank, PO Box 3999, St. Joseph, MO 64503.
• Keep the dispute letters, the bureau responses and the envelopes. The paper trail is what establishes what the furnisher knew and when.

An account opened in your name without your authorization is an identity theft problem on your credit report, and the Fair Credit Reporting Act provides rights against both the furnisher and the bureaus that continue reporting it after a dispute.

Frequently asked questions

Why is Medallion Bank on my credit report?

Because it bought your retail installment contract from the dealer or contractor who arranged the financing. Medallion Bank is a Utah industrial bank that lends indirectly through thousands of dealerships and contractors, financing recreational vehicles, boats, powersports vehicles and home improvement projects. You signed with the merchant; the contract was assigned to the bank, and the bank is the creditor your report records.

How do I contact Medallion Bank about a loan?

Borrower correspondence goes to Medallion Bank, PO Box 3999, St. Joseph, Missouri 64503, and borrower customer service is (855) 653-9231, available Monday through Friday from 8am to 11pm Mountain Time and Saturday from 9am to 1pm. The bank itself is chartered in Utah and headquartered in Salt Lake City, and it is a subsidiary of Medallion Financial Corp.

My RV was repossessed and sold but my report still shows the full balance. Is that an error?

Almost certainly. Once the collateral is sold, the proceeds must be applied to the balance, and only the shortfall, the deficiency balance, should remain. If the tradeline still reports the original balance, the sale was never reflected. Request the accounting of the sale proceeds in writing, then dispute with each bureau stating the sale date, the amount realized and the correct remaining balance.

The bank and a collection agency both report my deficiency. Which one is wrong?

One debt should not appear twice. Typically the original tradeline should show a zero balance and a transferred or sold status once the deficiency is placed or sold, with the collection tradeline carrying the balance. Dispute it in writing with each bureau, name both tradelines by open date and amount, and state that a single deficiency is being reported as two obligations.

Does the SEC case against Medallion mean the bank reported my loan incorrectly?

No. That case, filed December 29, 2021 with final judgments entered May 30, 2025, was a securities enforcement matter against Medallion Financial Corp., the publicly traded parent, and individuals, concerning alleged schemes to inflate the company's stock price. The defendants consented without admitting or denying the allegations. It contains no finding about credit reporting, and your dispute still has to prove that a specific field on your own tradeline is wrong.

What is Medallion Bank's customer service number?

Medallion Bank publishes 855-653-9231 for borrower customer service, with hours listed as Monday through Friday 8:00 a.m. to 11:00 p.m. Mountain Time and Saturday 9:00 a.m. to 1:00 p.m. Mountain. It also publishes 866-688-6983 for recreation dealers and 888-833-8570 for home improvement contractors, with fax numbers of (888) 730-5032 and (888) 868-4410. The dealer and contractor lines are for businesses that originate financing, not for consumers with account questions.

What is Medallion Bank's mailing address?

Medallion Bank publishes the mailing address Medallion Bank, PO Box 3999, St. Joseph, MO 64503. The FDIC lists the bank at 1100 E 6600 S, Salt Lake City, UT 84121 under certificate number 57449, established December 22, 2003. Both are correct: Utah is where the bank is chartered, and the Missouri post office box is where it tells borrowers to send mail, because servicing operations and lockboxes routinely sit in a different state from a bank's charter.

Why is Medallion Bank on my credit report?

Medallion Bank describes itself as helping consumers finance purchases at the point of sale through dealers, contractors and strategic partners, specifically for RVs, boats and home improvements, and it also runs banking-as-a-service lending programs. If you bought a boat or an RV at a dealership, or signed a home improvement contract, the financing may have been arranged at the counter and the bank's name would not have been one you went looking for.

Where do I send a Medallion Bank credit report dispute?

Medallion Bank publishes no dedicated credit bureau dispute address. Under the Fair Credit Reporting Act a furnisher's duty to investigate is triggered when the dispute reaches it from a credit bureau, not when it arrives directly from you, so dispute in writing with Equifax, Experian and TransUnion first. Send a copy to Medallion Bank, PO Box 3999, St. Joseph, MO 64503 so the bank has its own dated record, and keep proof of both mailings.

What counts as a reporting error on a Medallion Bank loan?

A balance that does not match your payment history, a payment marked late that was made on time, a loan still reporting a balance after it was paid off, a charge-off or repossession status on an account that was settled, or an original loan amount that does not match your contract are accuracy problems under the Fair Credit Reporting Act. Because point-of-sale financing paperwork is completed at a dealership or by a contractor, a transcription error there becomes a reporting error at the bank, so compare the tradeline against your own copy of the contract.

Location does not limit us. The Kim Law Firm represents consumers across the country in Fair Credit Reporting Act matters, working from our offices in Philadelphia, Pennsylvania. If a Medallion Bank entry on your credit report overstates a balance after a repossession, duplicates a deficiency, or reports a debt that is not yours, and disputing it has not fixed it, we would like to hear from you.