Portfolio Recovery Associates Debt Collection

If Portfolio Recovery Associates is calling you, suing you, or showing up on your credit report, you have more power than the letters suggest. Portfolio Recovery Associates (part of publicly traded PRA Group) is one of the largest debt buyers in the country — it buys old, charged-off debts for pennies on the dollar and then collects the full amount, often years later. When it comes after the wrong person, an amount you don't owe, or a debt too old to sue on, the law is on your side. At The Kim Law Firm, we help people in Philadelphia and across Pennsylvania fight back against Portfolio Recovery under the federal Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA).

Who is Portfolio Recovery Associates?

Portfolio Recovery Associates doesn't lend money — it buys debt. It purchases portfolios of defaulted credit-card, loan, and other accounts from banks and lenders for a small fraction of the balance, then tries to collect the full amount through calls, letters, credit reporting, and lawsuits. Because these debts are bought in bulk and often come with little or no documentation, the information PRA works from is frequently incomplete, outdated, or simply wrong — which is where consumers get hurt.

How to contact Portfolio Recovery Associates

If Portfolio Recovery Associates (PRA) is contacting you about a debt or reporting one on your credit file, you can reach the company directly to dispute the debt or request validation:

• Mailing address: Portfolio Recovery Associates, LLC, 120 Corporate Blvd, Norfolk, VA 23502
• Phone: 1-800-772-1413
• Online: portfoliorecovery.com

Under the Fair Debt Collection Practices Act, you can send a written dispute or validation request within 30 days of first contact, and the collector must pause collection until it validates the debt. If it is also reporting the account to the credit bureaus, the Fair Credit Reporting Act requires accurate reporting and a reasonable investigation of any dispute. Keep copies of everything you send.

Common Portfolio Recovery problems we see

• A debt that isn't yours — wrong person, identity theft, or an account you already paid
• Being sued on a debt Portfolio Recovery can't actually document or prove is yours
• Collection on a debt too old to sue on (past the statute of limitations)
• Repeated or harassing phone calls, or calls after you asked them to stop
• Refusing or ignoring your request to validate the debt
• Reporting the debt on your credit report inaccurately, or re-aging it to look newer than it is

How it hurts you

A Portfolio Recovery account can drag down your credit score, get you sued in county court, and pile stress on top of financial strain — sometimes over a debt you don't even owe. Many people, worn down by the calls or afraid of the lawsuit, end up paying money they were never legally required to pay. You don't have to.

Portfolio Recovery's track record with regulators

Portfolio Recovery isn't just aggressive — it's one of the few debt collectors a federal regulator has had to sanction twice.

In 2015, the Consumer Financial Protection Bureau ordered Portfolio Recovery to refund about $19 million to consumers and pay an $8 million penalty, and to stop collecting on debts it couldn't substantiate, after finding it used deceptive tactics — including collecting on debts it knew (or should have known) were inaccurate or too old to sue on, and filing lawsuits it had no intention of proving.

Then, in 2023, the CFPB went further and called Portfolio Recovery a “repeat offender,” ordering it to pay more than $24 million — over $12 million to harmed consumers plus a $12 million penalty — for continuing to collect on debts consumers didn't owe, suing and threatening to sue without the documentation to back it up, and violating the Fair Credit Reporting Act in how it reported those debts. When a company keeps doing the same thing after being ordered to stop, it tells you how seriously to take a Portfolio Recovery account on your file.

Your rights under the FDCPA and FCRA

You have real, enforceable rights. Under the FDCPA, Portfolio Recovery cannot harass you, lie to you, or threaten action it can't legally take, and once you dispute the debt in writing it must stop collecting until it validates the debt. Suing (or threatening to sue) on a debt past the statute of limitations can itself be illegal. And under the FCRA, if Portfolio Recovery reports the debt inaccurately and you dispute it, it must investigate and correct or delete what it can't verify. When these rules are broken, you can recover statutory damages up to $1,000 under the FDCPA, your actual damages, and — for credit-reporting violations — additional damages, plus attorney's fees, which is why we can take these cases at no cost to you up front.

What to do if Portfolio Recovery contacts you

1. Don't admit the debt is yours or make a payment yet — even a small payment can restart the clock on an old debt.
2. Send Portfolio Recovery a written request to validate the debt, and keep a copy; you generally have 30 days from its first contact to dispute.
3. If you've been served with a lawsuit, do not ignore it — respond by the deadline, because ignoring it is how default judgments happen.
4. Pull your credit report and dispute the Portfolio Recovery entry if it's wrong, inaccurate, or not yours.
5. Talk to an FDCPA/FCRA attorney before you pay anything — you may owe nothing, and PRA may owe you.

If Portfolio Recovery can't prove the debt is yours, or broke the rules in trying to collect it, that's exactly where we come in.

Is the Portfolio Recovery Associates account on your credit report even yours?

Before you pay anything, ask whether the account is accurate — and whether it is even yours. Debt buyers like Portfolio Recovery Associates purchase old accounts in bulk, and the information they report is frequently wrong, which is where your strongest rights lie.

• It isn’t your debt (identity theft). If the original account was opened in your name by someone else, a Portfolio Recovery Associates entry can be a sign of identity theft.
• It’s someone else’s account on your file (a mixed credit report). If the debt belongs to another person with a similar name or Social Security number, you may have a mixed credit file.
• The details are wrong. An incorrect balance, wrong dates, a duplicate, or a re-aged account are all credit reporting errors you can challenge — and recover damages for.

Each is a potential Fair Credit Reporting Act (FCRA) violation that can require the item to be corrected or deleted and entitle you to damages — often at no cost to you.

How The Kim Law Firm helps

Our first focus is your credit report: if Portfolio Recovery Associates is reporting a debt that is not yours, belongs to someone else, or is inaccurate, we pursue the credit bureaus and Portfolio Recovery Associates under the FCRA to get it corrected or deleted — and to recover damages. We help with credit reporting errors, identity theft, and mixed credit files.

From our Philadelphia office, we make Portfolio Recovery prove the debt — and hold it accountable when it can't. We defend the lawsuits, force validation, challenge inaccurate credit reporting, and pursue the damages the law provides for illegal collection. Given PRA's documented history, we know the questions to ask and where its cases tend to fall apart. You pay nothing unless we win.

Dealing with a different debt collector? We also handle Midland Credit Management, LVNV Funding, and Cavalry Portfolio Services — and you can see the full list on our furnisher & debt collector resource page.

Frequently asked questions

Can I be sued by Portfolio Recovery for an old debt?

Portfolio Recovery does file lawsuits, but if the debt is past your state's statute of limitations, suing on it can itself violate the FDCPA. Never ignore a lawsuit, though — respond by the deadline and speak with an attorney, because a default judgment can be entered against you if you don't.

How do I get Portfolio Recovery off my credit report?

If the Portfolio Recovery entry is inaccurate, not yours, or re-aged, dispute it in writing with the credit bureaus and with Portfolio Recovery. If it can't verify the information, the FCRA requires it to be corrected or deleted. If it stays on after a valid dispute, you may have a claim.

Do I have to pay Portfolio Recovery?

Not necessarily. If the debt isn't yours, can't be documented, or is too old to enforce, you may owe nothing. Don't make a payment or admit the debt until you know where you stand — a payment can restart the statute of limitations on an old account.

Is Portfolio Recovery a scam?

Portfolio Recovery is a real, publicly traded debt buyer — not a scam — but it has twice been sanctioned by the CFPB for illegal collection and reporting practices. That's why any account it's pursuing is worth scrutinizing closely.

What does it cost to fight Portfolio Recovery?

Nothing up front. The FDCPA and FCRA shift attorney's fees to the collector when it breaks the law, so your review is free and you pay only if we recover for you.

Wherever you are located, we can help. The federal laws we enforce — including the Fair Credit Reporting Act and the Fair Debt Collection Practices Act — protect consumers no matter where they live, and The Kim Law Firm helps victims wherever they are from our offices in Philadelphia, Pennsylvania.