If a landlord denied your application after a RentPrep screening, you may be dealing with two consumer reporting agencies at once: RentPrep itself, which compiles the background report by hand, and TransUnion, which supplies the credit portion. Each is a consumer report under the Fair Credit Reporting Act, each company owes you a free copy and a free reinvestigation, and each answers for its own errors. Knowing which one made the mistake is the first step.
What RentPrep is
RentPrep is the trade name of Fidelis Asset Management, LLC, a Buffalo-area company in Lancaster, New York, founded in 2007 as Fidelis Screening Solutions and acquired in August 2022 by Roofstock, the Oakland, California real-estate investment platform, according to the acquisition announcement and trade-press coverage. Its terms of service describe it as a consumer reporting agency, and it markets to independent landlords through a $29 background report — Social Security number verification, nationwide criminal and sex-offender searches, nationwide eviction records, judgments, liens, and bankruptcies — that its site says is hand-compiled by FCRA-certified screeners, plus a $29 TransUnion credit report with a ResidentScore, and income and employment add-ons. Its site says it is a member of the Professional Background Screening Association. When it assembles those records and sells them to a landlord, it carries every duty the FCRA imposes.
Where these reports go wrong
Hand-compiled searches trade automation errors for human ones, and eviction data is the most dangerous category either way: a case that was dismissed, withdrawn, or settled can be reported as if you lost, a sealed filing can resurface, and a case belonging to someone with your name can land on your file — the same matching failure that produces a mixed credit file. A criminal search matched on name alone can brand you with a stranger’s record. On the credit side, the errors are TransUnion’s: in 2023 the FTC and CFPB announced a $15 million settlement with TransUnion’s rental-screening unit over inaccurate eviction records in tenant reports.
How to get your report and dispute it
Two channels, depending on which part of the report is wrong. For the background report, RentPrep publishes a Consumer Dispute Form on its site; according to that form and its FAQ, you send it with a copy of your government ID to disputes@rentprep.com or by mail to RentPrep.com Renter Relations, 1821 Como Park Blvd, Lancaster, NY 14086, or call (888) 877-8501, and the company says it is allowed up to 30 days to complete the reinvestigation; the same form requests a free copy of your file, which its terms say is available within 60 days of an adverse decision. For the credit report and ResidentScore, the dispute goes to TransUnion Rental Screening Solutions at P.O. Box 800, Woodlyn, PA 19094, or 800-230-9376. Dispute in writing, name the exact item, attach the court disposition or account records that prove your point, and keep every letter; our guide to disputing a background check covers what to say.
When it becomes a legal claim
A consumer reporting agency must follow reasonable procedures to assure maximum possible accuracy and must delete what it cannot verify. A dismissed eviction reported as a judgment, a stranger’s record on your file, or a dispute that changes nothing is the exact failure the FCRA makes compensable: actual damages for the apartment you lost and the costs that followed, statutory and punitive damages where the violation is willful, and attorney’s fees, which is why we handle these cases on contingency. RentPrep sits alongside RentSpree, RentGrow, SafeRent, and the other services in our tenant screening directory — and our tenant screening report errors practice covers what comes next.
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Published by The Kim Law Firm, LLC — about attorney Richard Kim. Last updated September 2026.