RISE Credit and Elastic on Your Credit Report: Elevate's Brands and Your FCRA Rights

RISE Credit's own disclosure contains a phrase worth pausing on: because we report your payment history to one or more credit bureaus, late or non-payment of your debt may negatively impact your credit rating. One or more is not all three. A lender that reserves that flexibility can furnish to a different combination of agencies than you expect, which means the RISE account you found on one report tells you nothing reliable about what the other two say. Add the corporate history behind the brand — RISE is one of several products run by Elevate Credit, alongside the Elastic line of credit — and you have a situation where the name on your tradeline may not match the name you remember borrowing from. This page sorts that out and explains what to do when the entry is wrong. We act for consumers only.

What RISE actually says about credit reporting

Start with the language, because it is the whole issue. RISE's disclosure says it reports payment history to one or more credit bureaus. It does not commit to Equifax, Experian and TransUnion by name, and it does not promise the same combination for every borrower or every product.

That hedge has a direct consequence for anyone checking their file. If you pull one report and the RISE account is absent, you have learned that RISE did not furnish to that agency — you have not learned that RISE is not reporting. And if you pull one report, find an error and dispute it there, you have no way of knowing whether the same error is sitting uncorrected on a report you did not pull.

The rule that follows is not complicated: always pull all three. It is free once a year at AnnualCreditReport.com and in practice more often than that, and it is the only way to see the actual footprint of the account. Where an account appears on two files and not the third, note which two, because that is the set your dispute has to reach.

There is a second reason the three-report habit matters here. When a furnisher corrects an error, the FCRA obliges it to push the correction to every nationwide agency it reported to. Corrections do sometimes stall partway. On an account whose reporting pattern was uncertain to begin with, verifying the fix on every report is the only way to know it landed.

RISE, Elastic and Elevate: which name is on your tradeline

RISE is a brand, not a company. It is operated by Elevate Credit, a Fort Worth, Texas lender whose product family has included RISE installment loans, the Elastic line of credit, the Today Card and Swell. A consumer who took an Elastic line of credit and a consumer who took a RISE loan are dealing with the same corporate parent and the same reporting apparatus, which is why we cover Elastic on this page rather than a separate one.

Elevate itself changed hands. On November 16, 2022, the company announced an agreement to be acquired by Park Cities Asset Management at $1.87 per share in cash, an implied value of roughly $67 million. The announcement stated that the company would continue to operate under the Elevate name and brand. The transaction completed on February 28, 2023.

Ownership changes are ordinary corporate events and they do not, by themselves, alter what should appear on your credit report. What they do is add handoffs, and handoffs are where data degrades. Balances get carried over incorrectly, open dates get reset, an account gets reported by both the old and new servicing configuration for a period. If your RISE or Elastic tradeline went strange somewhere around early 2023, that is worth checking rather than assuming.

So when you audit the entry, do not just look for the word RISE. Look for Elevate, for Elastic, and for the funding bank names covered in the next section. Any of them can be the label on an account you think of by a different name.

Which bank underwrote the loan, and where to write

RISE states that its loans are underwritten, approved, and funded by Quill Bank, formerly known as Capital Community Bank, or FinWise Bank. Both are Utah chartered institutions, and either name can appear on a tradeline for a loan you obtained through RISE. We cover both: the Capital Community Bank page, which explains the Quill Bank rename, and the FinWise Bank page.

Contact details, which matter because a reporting dispute sent to a payments lockbox goes nowhere. RISE's customer support line is (866) 580-1226, open Monday through Friday 8am to 11pm Eastern and weekends 9am to 6pm Eastern, with a fax at (866) 580-1228 and email at support@risecredit.com. General correspondence goes to RISE, Attn: Customer Support, P.O. Box 101808, Fort Worth, TX 76185. Payments go to a different address entirely — RISE Credit, P.O. Box 679900, Dallas, TX 75267-9900 — and overnight payments to Lockbox Number 679900, 1200 E. Campbell Rd., Suite 108, Richardson, TX 75081. The company's headquarters is 4150 International Plaza, Suite 300, Fort Worth, TX 76109.

Use the correspondence address, not a payment address, for anything about your credit report. And understand what a direct letter does: it can get a correction, but it does not start the legal clock. The furnisher's investigation duty under 15 U.S.C. 1681s-2(b) is triggered by notice from a credit bureau, not by a letter from you.

Before treating an unfamiliar bank name as fraud, run the standard check: compare the open date, original amount and payment on the tradeline against your loan agreement. Matching figures mean you have found your own loan under the name of the bank that funded it.

The District of Columbia settlement with Elevate

On February 8, 2022, the District of Columbia Attorney General announced a settlement resolving the District's lawsuit against Elevate Credit. The total was nearly $4 million: a minimum of $3.3 million in restitution to District residents, over $300,000 in waived interest, and $450,000 paid to the District.

The District's allegations concerned pricing and disclosure. It said Rise installment loans were marketed at 99% to 149% APR and the Elastic line of credit carried an effective 129% to 251% APR that was not disclosed to consumers as an APR at all, against a District usury cap far below those figures. More than 2,500 District residents and roughly 2,551 loans over about a two-year period were involved. The District described Elevate as partnering with two state-chartered banks, without naming them in the announcement.

The boundaries of this item need stating clearly. It was a matter about rate caps, licensing and disclosure — there is no Fair Credit Reporting Act finding in it, and nothing in it establishes that any tradeline was reported inaccurately. The announcement is also silent on whether Elevate admitted or denied the allegations, so we do not characterize that either way.

Why include it, then. Because it is the clearest public description of the products as they were sold, and because a disclosure problem and a reporting problem often share a root. When a consumer does not understand what an account costs or how the balance is computed, they are in a poor position to notice that the reported balance is wrong. The settlement is background for reading your own record with more suspicion, not evidence about it.

Working out which entity to dispute with

On most accounts, identifying the furnisher is trivial. Here it is not, and getting it wrong wastes a reinvestigation cycle you cannot get back.

Four names can plausibly sit on a tradeline connected to one of these products: RISE, Elastic, Elevate, and the originating bank — Quill Bank, formerly Capital Community Bank, or FinWise Bank. Which one appears depends on your state, your product, and when the account was opened relative to the 2023 change of ownership. It is entirely possible for the same debt to show under one name on one report and a different name on another.

Do not try to reason your way to the answer. Read it off the report. Each of your three credit reports names the furnisher for each tradeline, along with an address and often a phone number, and that named entity is the one the bureau will notify when you dispute. Write down the furnisher name exactly as it appears on each report, because if they differ, you are dealing with more than one furnisher and your dispute has to reach each of them.

This is also how you catch the duplicate problem. If a single loan appears once under RISE and once under a bank name, with the same open date and original amount, you do not have two debts. You have one debt reported twice, and the dispute is that one of the two tradelines should not exist. Saying it that precisely — these two entries are the same loan, opened on the same date for the same amount, and only one obligation exists — is far more effective than disputing both entries separately and hoping.

Errors that recur on RISE and Elastic tradelines

Check these individually rather than disputing the account as a whole.

A line of credit reported as an installment loan, or the reverse. Elastic is a line of credit and RISE is an installment loan, and the two are scored differently. A revolving account reported as installment, or an installment loan reported with a credit limit, distorts the utilization calculation that drives a large part of your score.

A credit limit reported as zero or missing. On a revolving line, a missing limit can cause scoring models to substitute the highest balance ever reported, which makes an ordinary balance look like a maxed-out account.

Duplicates across brand names. The same debt appearing once under RISE and once under Elevate or a funding bank. One loan, two tradelines, double the apparent debt.

Late marks in months you paid. On short high-cost terms, a payment posted to the wrong cycle produces a delinquency in a month your bank statement shows the money leaving your account.

Balances that outlive payoff. A satisfied loan should report a zero balance with a paid or closed status. A balance on a closed account is among the most damaging clerical errors there is.

Re-aged delinquencies. Under 15 U.S.C. 1681c the seven-year clock on a charged-off account runs from the date of first delinquency leading to the charge-off. A later date on the tradeline keeps a stale item alive past its lawful life.

Is the RISE or Elastic entry on your report actually yours?

These situations look similar on the report and lead somewhere completely different.

• Your account, reported accurately. You borrowed, the payment history matches your records, the status is right. Nothing here is fixable by dispute and we will tell you so. It ages off on the statutory schedule.
• Your account under another Elevate brand or a funding bank. RISE, Elastic, Elevate, Quill Bank formerly Capital Community Bank, or FinWise Bank. Match the open date, original amount and payment. If they align it is yours — then audit every field.
• Your account, reported wrongly. A duplicate across brand names, a wrong account type, a missing credit limit, a late mark on a month you paid, a balance after payoff. This is the core dispute and your statements are the evidence.
• Not yours. An account opened with stolen information, or another consumer's file merged into yours. See our identity theft credit report page or our page on mixed credit files.

For identity theft, use the block rather than an ordinary dispute. Under 15 U.S.C. 1681c-2 a consumer reporting agency must block information you identify as resulting from identity theft within four business days of receiving proof of your identity, an identity theft report, and your statement that the information does not relate to any transaction by you. A report generated at IdentityTheft.gov satisfies the report requirement, and four business days is far faster than a thirty-day reinvestigation.

What the FCRA requires and how to dispute correctly

Two provisions do the work, and they bind different parties.

15 U.S.C. 1681i binds the credit bureau. On receiving your dispute it must reinvestigate free of charge, ordinarily within thirty days and up to forty-five where you provide additional information during the period, forward the relevant material you supplied to the furnisher, and delete or modify anything it cannot verify.

15 U.S.C. 1681s-2(b) binds the furnisher — RISE, Elevate, or the bank named on the tradeline. Once the bureau notifies it, the furnisher must investigate, review what the bureau forwarded, report the results back, and correct or delete inaccurate, incomplete or unverifiable information with every nationwide agency it reported to. On an account whose reporting footprint is described only as one or more bureaus, that last clause is the one you rely on. Note also that section 1681s-2(a), the duty to furnish accurately in the first place, is not privately enforceable by consumers. Remedies come from section 1681o for negligent violations, allowing actual damages and attorney's fees, and section 1681n for willful violations, adding statutory damages of $100 to $1,000 per violation plus possible punitive damages.

The sequence. Pull all three reports and record exactly how each states the account, including which brand name appears. Identify the furnisher on each version. Gather the loan or line of credit agreement, the statements, every bank record showing a payment clearing, and any payoff confirmation. Then write the defect in specifics: the tradeline reports this as an installment loan with no credit limit; it is an Elastic line of credit with a $2,500 limit, the agreement is enclosed, and the account type and limit fields are both wrong is a sentence that has to be addressed, where this is wrong is not.

Send it in writing to every agency showing the error, certified with return receipt, and keep the whole package. Our credit dispute letter guide covers the structure. After the reinvestigation, pull all three again and confirm the correction propagated. If an agency verifies an item that is still wrong, get advice rather than resending the same letter, since repeated identical disputes can be treated as frivolous.

How The Kim Law Firm handles RISE and Elastic reporting problems

We represent consumers nationwide and act only for the consumer. The Elevate-brand matters that become cases here look like this: a paid-off RISE loan still reporting a balance, an Elastic line reported as an installment loan or with no credit limit, the same debt duplicated under two brand names, a delinquency in a month the payment cleared, a re-aged charge-off, an account opened in your name by someone else, or another consumer's data merged into your file.

Admitted in Pennsylvania and New Jersey; available to appear pro hac vice in other federal courts.

We do not remove accurate negative information. If you took a RISE loan or an Elastic line, fell behind, and the tradeline says so correctly, no lawyer can lawfully erase it, and you will hear that from us on the first call instead of after paying for a consultation. The rate you were charged is not an FCRA question no matter how high it was. Whether the record of the account is accurate is, and that is the work we do.

Where the reporting is inaccurate and a dispute routed through the bureaus did not fix it, you may be entitled to actual damages — credit denied, a worse rate, a lost apartment or job, and the emotional harm courts have long recognized in FCRA cases — along with attorney's fees and costs. Because the statute shifts fees when a consumer prevails, we work on contingency: no fee unless we win.

Our FCRA lawyer guide explains how a case unfolds and the credit reporting errors overview covers the patterns we see most often. Other lenders we handle are listed on our creditors and lenders page. When you are ready, contact us for a free review.

One or more bureaus: partial furnishing and mismatched files

RISE tells borrowers that it reports payment history to one or more credit bureaus, and that phrasing is doing real work. Partial furnishing means a loan can be plainly visible on one report and absent from another, so a consumer who pulls a single report sees an incomplete picture and a lender who pulls a different one sees a different account history entirely. It also complicates disputes, because correcting an entry at one bureau does nothing at another, and a bureau that never received the data has nothing to reinvestigate.

• CashNetUSA — a short-term lender that publishes no credit reporting policy at all.
• OneMain Financial — installment lending reported under several legacy names.
• Best Egg — where the furnisher may be a bank rather than the brand on the loan.
• Klarna — a company that has declined to furnish its US pay-later data.
• TAB Bank — a Utah bank furnishing under its own name for branded programs.

Pull all three reports rather than one, and compare them line by line. A loan reported to one bureau and not another is not itself an error, but the differences show you exactly where to send each dispute. If the loan is inaccurate at one agency and correct at another, the furnisher has the correct data already, which makes the inaccurate version harder to defend in a reinvestigation.

RISE Credit phone number, fax number and the four addresses it uses

RISE publishes more contact detail than most online lenders, and it separates the addresses by purpose — payments go to one place, correspondence to another, overnight payments to a third, and the company's offices are a fourth. Sending a dispute to the payment lockbox is a common and avoidable mistake. Everything in the first two lists below is published by RISE on its own site.

Phone, fax and hours RISE publishes

• Customer support: 866-580-1226, also written 1-866-580-1226, (866) 580-1226 or 8665801226.
• Fax: 866-580-1228, also written (866) 580-1228 or 8665801228.
• Hours: Monday through Friday 8:00 a.m. to 11:00 p.m. Eastern, Saturday and Sunday 9:00 a.m. to 6:00 p.m. Eastern.
• Email: support@risecredit.com for customer support and privacy@risecredit.com for privacy requests.

The Better Business Bureau profile for RISE Credit lists the same telephone number and the same fax number, with a BBB file opened on October 20, 2016. Two sources publishing the same number is worth something: it is the difference between a number RISE stands behind and a number a directory site collected from people who received calls.

The four addresses, and which one to use

• Correspondence, including disputes: RISE, Attn: Customer Support, P.O. Box 101808, Fort Worth, TX 76185.
• Payments: RISE Credit, P.O. Box 679900, Dallas, TX 75267-9900.
• Overnight payments: RISE Credit, Lockbox Number 679900, 1200 E. Campbell Rd., Suite 108, Richardson, TX 75081.
• Main office: 4150 International Plaza, Suite 300, Fort Worth, TX 76109.

Use the Fort Worth post office box for anything that is not a payment. A dispute letter mailed to the Dallas payment box is going to a lockbox operation whose job is to open envelopes containing checks, and correspondence that arrives there is not lost but is not where a customer support department reads it either. The Richardson street address exists only so that an overnight courier, which cannot deliver to a post office box, has somewhere to leave a payment.

RISE publishes no separate credit bureau dispute address. The Fort Worth correspondence box is the address to use.

The entity names, and why there are so many

RISE's own privacy notice names Elevate Credit, Inc., Elevate Credit Service, LLC, Elevate Decision Sciences, LLC, RISE Credit, LLC and RISE SPV, LLC. The Better Business Bureau profile additionally records the alternate business names RISE Credit of Texas, LLC and RISE Credit Service of Texas, LLC.

Any of those names can appear on paperwork or on a credit report. A special purpose entity such as RISE SPV, LLC exists to hold loans, which means it is a plausible name for a tradeline even though no borrower ever deals with it directly. If your report shows a name from this list that you do not recognize, that alone is not a reporting error — but it is a reason to confirm which entity your own agreement names.

Which bank makes the loan, and the Quill Bank name change

RISE loans are not all made by the same lender. RISE's own rates and terms material names two banks: FinWise Bank and Quill Bank, which RISE identifies as formerly known as Capital Community Bank. Which one applies depends on the state you borrowed in.

The Federal Deposit Insurance Corporation returns no institution record for "Capital Community Bank." It does return a record for Quill Bank at 3280 N University Ave, Provo, UT 84604, under FDIC certificate number 33823, with an established date of July 29, 1993, an active status, and a listed web address of www.quill.bank. A 1993 charter under a 2020s name is what a renamed institution looks like in the federal record, and RISE's own disclosure states the former name plainly.

This matters on a credit report for one reason. An older RISE loan may report under Capital Community Bank while a newer one reports under Quill Bank, and a consumer comparing the two would reasonably think one of them was wrong. A name change is not a reporting inaccuracy. A tradeline for an account that is not yours is.

Where a RISE credit report dispute actually goes

Under the Fair Credit Reporting Act, a furnisher's obligation to investigate is triggered when the dispute reaches it from a credit bureau, not when it arrives in the mail from you directly.

Dispute in writing with Equifax, Experian and TransUnion. Send a copy to RISE, Attn: Customer Support, P.O. Box 101808, Fort Worth, TX 76185, and if the tradeline reports under a bank name, send a copy to that bank as well. Keep proof of every mailing. A direct letter is worth sending because it establishes what the furnisher was told and when, but on its own it does not start the investigation the statute requires.

What is and is not a reporting error on an installment loan

High-rate installment lending produces a particular set of accuracy questions. A balance that does not match your payment history, a payment marked late that was made on time, a loan still reporting a balance after it was paid off, a charge-off status on an account that was settled, an original loan amount that does not match the agreement, or a duplicate tradeline where a single loan reports twice under two of the entity names above — each of those is an accuracy problem under the Fair Credit Reporting Act.

What is generally not an error is an unwelcome but correct entry: interest that accrued as the agreement provided, a balance that fell slowly because early payments went mostly to interest, or a late payment that was in fact late. The test is whether the tradeline matches your own records month by month, not whether the number is one you like.

Numbers and addresses that are not on this list

Lenders and the companies that service loans on their behalf use outbound calling vendors and short-code messaging services, so a legitimate call or text about a RISE loan can come from a number that appears nowhere in the company's published material. An unlisted number is not proof of a scam, and a number that matches this list is not proof the caller is genuine — caller ID is trivially spoofed. If you want to be certain, hang up and call 866-580-1226 or the number printed on your statement.

Numbers circulating on directory sites and complaint forums as RISE collection or dispute lines are not listed here. Where a number is published nowhere official we do not assert it, because search volume on a phone number is evidence that people are receiving calls from it — not evidence that it belongs to the company those callers name.

There is a different problem worth separating out. If a RISE, Elevate, FinWise Bank, Capital Community Bank or Quill Bank entry appears on a report when you never took out a loan, the question is not whether a caller is real — it is that an application may have been submitted in your name. A hard inquiry generally stays on a credit report for two years, and the Fair Credit Reporting Act permits a consumer report to be obtained only for a permissible purpose.

To check what you are actually looking at:

• Pull all three reports at AnnualCreditReport.com and search for RISE, RISE Credit, RISE SPV, Elevate, FinWise Bank, Capital Community Bank and Quill Bank.
• Read your loan agreement to confirm which entity and which bank the loan names, then compare that against the name on the tradeline.
• Check whether the same loan is reporting twice under two different entity names. A single debt reported as two tradelines overstates what you owe.
• Compare the three reports against each other. An account opened without your authorization frequently appears on one bureau before the others, and that difference is often the whole story.
• Dispute with the credit bureaus in writing, and send a copy to RISE, Attn: Customer Support, P.O. Box 101808, Fort Worth, TX 76185 — not to the Dallas payment box.
• Keep the dispute letters, the bureau responses and the envelopes. The paper trail is what establishes what the furnisher knew and when.

An account opened in your name without your authorization is an identity theft problem on your credit report, and the Fair Credit Reporting Act provides rights against both the furnisher and the bureaus that continue reporting it after a dispute.

Frequently asked questions

Does RISE Credit report to all three credit bureaus?

RISE does not say so. Its disclosure states that it reports payment history to one or more credit bureaus, which leaves the combination open. That means an account can be present on one or two of your reports and absent from another without anything being wrong, and it means you cannot judge how RISE is reporting from a single report. Pull all three before deciding whether there is an error to dispute.

What is the relationship between RISE, Elastic and Elevate Credit?

Elevate Credit is the Fort Worth company behind both. RISE is its installment loan brand and Elastic is its line of credit, and the family has also included the Today Card and Swell. Elevate was acquired by Park Cities Asset Management at $1.87 per share, an implied value of about $67 million, in a transaction completed February 28, 2023. Any of these names can appear on a tradeline for an account you think of under a different one.

Why does Quill Bank or FinWise Bank appear on my RISE account?

Because one of them funded the loan. RISE states that its loans are underwritten, approved and funded by Quill Bank, formerly known as Capital Community Bank, or by FinWise Bank, both Utah chartered institutions. RISE services the account while the bank's name can appear on the report. Compare the open date, original amount and payment against your loan agreement before treating the bank name as fraud.

Does the District of Columbia settlement mean my RISE tradeline is wrong?

No. The February 8, 2022 settlement announced by the District of Columbia Attorney General resolved allegations about rate caps, licensing and disclosure, with nearly $4 million in restitution, waived interest and payments to the District. It contains no Fair Credit Reporting Act finding and establishes nothing about the accuracy of any individual tradeline. Your own statements and agreement are what prove a reporting error.

My Elastic line shows no credit limit. Does that matter?

It matters a great deal. On a revolving account, scoring models use the credit limit to compute utilization, and when the limit field is blank some models substitute the highest balance ever reported. That can make a normally used line look permanently maxed out. A missing or zero credit limit on a line of credit is a documentable inaccuracy, and the account agreement showing the actual limit is the evidence you need.

What is RISE Credit's phone number?

RISE publishes customer support at 866-580-1226, also written 1-866-580-1226, (866) 580-1226 or 8665801226, and a fax number of 866-580-1228, also written (866) 580-1228 or 8665801228. The published hours are Monday through Friday 8:00 a.m. to 11:00 p.m. Eastern and Saturday and Sunday 9:00 a.m. to 6:00 p.m. Eastern. RISE also publishes support@risecredit.com for customer support and privacy@risecredit.com for privacy requests. The Better Business Bureau profile lists the same telephone and fax numbers.

What is P.O. Box 101808 in Fort Worth, Texas?

It is the correspondence address RISE publishes, given as RISE, Attn: Customer Support, P.O. Box 101808, Fort Worth, TX 76185. It is the address to use for anything that is not a payment, including a credit report dispute. Payments go to a different box entirely, at RISE Credit, P.O. Box 679900, Dallas, TX 75267-9900. A dispute letter mailed to the Dallas payment box reaches a lockbox operation whose job is to open envelopes containing checks, not a customer support department.

Where do I mail a RISE Credit payment?

RISE publishes RISE Credit, P.O. Box 679900, Dallas, TX 75267-9900 for payments. For overnight payments, which a courier cannot deliver to a post office box, RISE publishes RISE Credit, Lockbox Number 679900, 1200 E. Campbell Rd., Suite 108, Richardson, TX 75081. The company's offices are at 4150 International Plaza, Suite 300, Fort Worth, TX 76109. Correspondence and disputes go to the Fort Worth post office box rather than to any of these.

Which bank makes RISE loans, and what is Quill Bank?

RISE loans are not all made by the same lender. RISE's own rates and terms material names FinWise Bank and Quill Bank, which RISE identifies as formerly known as Capital Community Bank, with the applicable lender depending on the state. The Federal Deposit Insurance Corporation returns no record for Capital Community Bank and does return a record for Quill Bank at 3280 N University Ave, Provo, UT 84604, under certificate number 33823, established July 29, 1993, active. An older loan may therefore report under one name and a newer one under the other. A name change is not a reporting inaccuracy.

Why does my credit report show Elevate or RISE SPV instead of RISE?

RISE's own privacy notice names Elevate Credit, Inc., Elevate Credit Service, LLC, Elevate Decision Sciences, LLC, RISE Credit, LLC and RISE SPV, LLC. The Better Business Bureau additionally records RISE Credit of Texas, LLC and RISE Credit Service of Texas, LLC as alternate business names. Any of those can appear on paperwork or on a tradeline, and a special purpose entity such as RISE SPV, LLC exists to hold loans even though no borrower deals with it directly. Check whether one loan is reporting twice under two of these names, because a single debt reported as two tradelines overstates what you owe.

Location does not limit us. The Kim Law Firm represents consumers across the country in Fair Credit Reporting Act matters, working from our offices in Philadelphia, Pennsylvania. If a RISE loan, an Elastic line of credit, or a tradeline in the name of Elevate or the bank that funded it is reported inaccurately or is not yours, and disputing it has not fixed the problem, we would like to hear from you.