If a job offer went quiet after a background check by Shield Screening, the report behind that silence is a consumer report under the Fair Credit Reporting Act — which means you have the right to see it, dispute it free of charge, and hold the company accountable when an error costs you the job.
What Shield Screening is
Shield Screening is an employment background screening company; its own consumer pages offer a free copy of your background report, drug screening report, or credit report through its compliance portal, a dispute-filing system for reporting inaccurate information, and the FCRA summaries the law requires — reachable at 1-800-260-3738. Employers order its reports through hiring platforms, so the first time most applicants see the name is on a disclosure form or an adverse action notice.
Where these reports go wrong
Employment screening fails in predictable ways. A criminal case that was dismissed, expunged, or sealed can be reported as if it ended in conviction — the exact problem our guide to dismissed charges on a background check covers. A record belonging to someone with a similar name or birth date can land on your file — the same matching failure that produces a mixed credit file. The same case can appear twice under different captions, and records past the FCRA’s reporting limits can resurface. Each error reaches the employer as fact, at the moment you can least afford it.
Your rights when a Shield Screening report costs you a job
Before an employer takes adverse action based on a background check, you are entitled to a copy of the report and a summary of your FCRA rights — and time to respond. Request your free copy through Shield’s consumer portal, read every entry exactly as it appears, and dispute anything inaccurate or incomplete in writing with the court records or documents that prove your point. The FCRA requires a reasonable investigation, free of charge, with correction of whatever cannot be verified — and if the offer was already pulled, our guide to a job offer rescinded after a background check covers what to do the same week.
When it becomes a legal claim
Screening companies must follow reasonable procedures to assure maximum possible accuracy, and a dismissed case reported as a conviction — or a stranger’s record on your file — is the exact failure the FCRA makes compensable: actual damages for the job you lost, statutory and punitive damages where the violation is willful, and attorney’s fees, which is why we handle these cases on contingency. Our background check lawyer practice covers Shield Screening alongside every company in our background check directory — and if a dispute did not fix it, our guide to suing a background check company explains what comes next.
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Richard Kim is rated 10.0 out of 10 on Avvo, with 35 client reviews averaging 5.0 out of 5 stars (as of August 2026) — read the reviews on Avvo. Admitted in Pennsylvania and New Jersey; available to appear pro hac vice in other federal courts. You pay nothing unless we win.
Published by The Kim Law Firm, LLC — about attorney Richard Kim. Last updated August 2026.