If a landlord or leasing agent denied your rental application after a RentSpree screening report, the first thing to understand is who actually made the report. RentSpree is the platform the agent used; the credit report, background check, and eviction records inside it come from TransUnion. That matters because it decides where your dispute goes — and it does not reduce your rights. The report is a consumer report under the Fair Credit Reporting Act, you are entitled to a free copy and a free reinvestigation, and someone answers for what an error cost you.
What RentSpree is
RentSpree, Inc. is a Los Angeles-area rental-application platform founded in 2016 and backed by venture investors that include the California Association of Realtors, according to its own announcements and business-press coverage of its funding rounds; it is distributed through multiple listing services, which is why so many agents send applicants to it. Its own support pages say plainly that RentSpree is not a credit reporting agency and uses TransUnion to produce the credit report, background check, and eviction records, and its terms of service state that the reports are ordered from and prepared by TransUnion Rental Screening Solutions. The screening package bundles a TransUnion credit report with a ResidentScore, a criminal and sex-offender search, eviction records, and an optional bank-verified income check. The consumer reporting agency behind a RentSpree report, in other words, is TransUnion’s rental-screening unit.
Where these reports go wrong
The errors are TransUnion’s errors, and they are well documented: in 2023 the Federal Trade Commission and the Consumer Financial Protection Bureau announced a $15 million settlement with TransUnion and TransUnion Rental Screening Solutions over charges that the company failed to ensure the accuracy of the eviction records in its tenant reports, including records that were sealed or belonged to someone else, and failed to tell applicants where the information came from. The same patterns reach RentSpree users: an eviction case that was dismissed or settled reported as a judgment against you, a stranger’s criminal record matched on name alone — the failure behind a mixed credit file — and credit-report errors carried straight into the rental score.
How to get your report and dispute it
RentSpree cannot process a dispute, and its own help page sends applicants to TransUnion. According to that page and TransUnion’s rental-screening dispute page, disputes go to TransUnion Rental Screening Solutions, Attn: Consumer Dispute Team, P.O. Box 800, Woodlyn, PA 19094, by email to TURSSDispute@transunion.com, or by phone at 800-230-9376; a free copy of your own rental-screening file is available through the same phone number. The landlord or agent who denied you must tell you which company supplied the report and must give you the adverse-action notice the FCRA requires. Dispute in writing, name the exact item, attach the court disposition or the account records that prove your point, and keep every letter; TransUnion has 30 days to reinvestigate and must delete what it cannot verify. Our guide to disputing a background check covers what the letter should say.
When it becomes a legal claim
A consumer reporting agency must follow reasonable procedures to assure maximum possible accuracy and must correct what it cannot verify; a dismissed eviction reported as a loss, a stranger’s record on your file, or a dispute that changes nothing is the exact failure the FCRA makes compensable — actual damages for the apartment you lost and the costs that followed, statutory and punitive damages where the violation is willful, and attorney’s fees, which is why we handle these cases on contingency. The platform that delivered the report can carry exposure of its own where it does more than pass the report along. RentSpree sits alongside RentGrow, SafeRent, RentPrep, and the other services in our tenant screening directory — and our tenant screening report errors practice covers what comes next.
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Published by The Kim Law Firm, LLC — about attorney Richard Kim. Last updated September 2026.