InfoMart Background Check Errors

If a InfoMart background check is standing between you and a job, an inaccurate report is not something you have to accept. InfoMart is a consumer reporting agency under the federal Fair Credit Reporting Act (FCRA), so you can see what it reports and force it to correct mistakes. You can learn more on our Employment Background Checks page.

What is InfoMart?

InfoMart is a long-established employment background-screening company based in the Atlanta area (Marietta, Georgia). It was acquired by Sterling and provides criminal, employment, and identity screening, reporting as a consumer reporting agency under the FCRA.

How to contact InfoMart

You can request your report and file a dispute directly:

• Company: InfoMart (part of Sterling), Marietta, GA
• Website: infomart-usa.com (consumer / applicant portal)
• Request: ask for a copy of your report and dispute errors

Confirm the current dispute address on your report before mailing anything, and keep copies of what you send.

Common InfoMart errors we see

• A criminal record matched to you because you share a name or date of birth
• Expunged, sealed, or dismissed cases still showing as open or as convictions
• The same case reported more than once
• A charge reported as a conviction, or a misdemeanor reported as a felony
• Records reported beyond the FCRA's limits (generally seven years for certain older items)
• Incorrect personal information — wrong name, address, or Social Security number

How a InfoMart error hurts you

Because a report usually lands after a conditional offer, one inaccurate line — a warrant or conviction that is not yours — can cost you the job. The FCRA lets you see and dispute it first.

InfoMart's track record with regulators

InfoMart and its parent have a documented FCRA history.

InfoMart has been named in Fair Credit Reporting Act lawsuits over inaccurate reports, and its parent, Sterling, has faced FCRA class actions; the CFPB actively enforces the FCRA against background-screening companies. Sources: Consumer Financial Protection Bureau and public court records. If your InfoMart report is inaccurate, that supports demanding a correction.

Your rights under the Fair Credit Reporting Act

InfoMart must follow the FCRA. It must use reasonable procedures to assure maximum possible accuracy (§1681e(b)); it must reinvestigate disputes (§1681i); public-record information reported for employment must be current and complete (§1681k); and before an employer rejects you, it must give you the report and a summary of rights (§1681b(b)(3) pre-adverse-action).

How to dispute a InfoMart background check

1. Ask the employer for the copy of the report and summary of rights they must provide.
2. Identify every inaccuracy and gather proof — court dispositions, expungement orders, ID.
3. Dispute in writing to InfoMart, enclosing copies and keeping a dated record.
4. Ask the employer to hold the decision while the dispute is investigated.
5. If it is not corrected, or the report already cost you the job, contact an FCRA attorney.

This information is general and is not legal advice for your specific situation.

Did an inaccurate InfoMart background check cost you a job?

Employment background reports are consumer reports under the FCRA, and InfoMart has to follow strict accuracy rules. When a report is wrong and it costs you a job, you may be entitled to money damages — and our review is free.

How The Kim Law Firm helps

We are consumer-protection lawyers who handle FCRA cases nationwide. We help people whose InfoMart report is inaccurate — wrong person, expunged records, outdated or duplicated cases. We do not help people trying to hide accurate records. If your report is wrong, we pursue the correction and any damages, and you do not pay unless we win.

Frequently asked questions

How do I dispute an InfoMart background check?

Get the report from the employer or InfoMart, identify the errors, and dispute them in writing with documents. If it is not fixed, an FCRA attorney can help.

InfoMart is part of Sterling — who do I dispute with?

You can dispute through InfoMart; it operates under Sterling. Put the dispute in writing and keep records either way.

Can I sue InfoMart for a background check error?

Possibly. If InfoMart reported inaccurate information or ignored the FCRA's adverse-action rules and you were harmed, you may have a claim.

Is the case review really free?

Yes. Wherever you are located, we can help, and you pay nothing unless we win.