InfoMart Background Check Errors

If a InfoMart background check is standing between you and a job, an inaccurate report is not something you have to accept. InfoMart is a consumer reporting agency under the federal Fair Credit Reporting Act (FCRA), so you can see what it reports and force it to correct mistakes. You can learn more on our Employment Background Checks page.

What is InfoMart?

InfoMart is a long-established employment background-screening company based in the Atlanta area (Marietta, Georgia). It was acquired by Sterling and provides criminal, employment, and identity screening, reporting as a consumer reporting agency under the FCRA.

How to contact InfoMart

You can request your report and file a dispute directly:

• Company: InfoMart (part of Sterling), Marietta, GA
• Website: infomart-usa.com (consumer / applicant portal)
• Request: ask for a copy of your report and dispute errors

Confirm the current dispute address on your report before mailing anything, and keep copies of what you send.

Common InfoMart errors we see

• A criminal record matched to you because you share a name or date of birth
• Expunged, sealed, or dismissed cases still showing as open or as convictions
• The same case reported more than once
• A charge reported as a conviction, or a misdemeanor reported as a felony
• Records reported beyond the FCRA's limits (generally seven years for certain older items)
• Incorrect personal information — wrong name, address, or Social Security number

How a InfoMart error hurts you

Because a report usually lands after a conditional offer, one inaccurate line — a warrant or conviction that is not yours — can cost you the job. The FCRA lets you see and dispute it first.

InfoMart's track record with regulators

InfoMart and its parent have a documented FCRA history.

InfoMart has been named in Fair Credit Reporting Act lawsuits over inaccurate reports, and its parent, Sterling, has faced FCRA class actions; the CFPB actively enforces the FCRA against background-screening companies. Sources: Consumer Financial Protection Bureau and public court records. If your InfoMart report is inaccurate, that supports demanding a correction.

Your rights under the Fair Credit Reporting Act

InfoMart must follow the FCRA. It must use reasonable procedures to assure maximum possible accuracy (§1681e(b)); it must reinvestigate disputes (§1681i); public-record information reported for employment must be current and complete (§1681k); and before an employer rejects you, it must give you the report and a summary of rights (§1681b(b)(3) pre-adverse-action).

How to dispute a InfoMart background check

1. Ask the employer for the copy of the report and summary of rights they must provide.
2. Identify every inaccuracy and gather proof — court dispositions, expungement orders, ID.
3. Dispute in writing to InfoMart, enclosing copies and keeping a dated record.
4. Ask the employer to hold the decision while the dispute is investigated.
5. If it is not corrected, or the report already cost you the job, contact an FCRA attorney.

This information is general and is not legal advice for your specific situation.

Did an inaccurate InfoMart background check cost you a job?

Employment background reports are consumer reports under the FCRA, and InfoMart has to follow strict accuracy rules. When a report is wrong and it costs you a job, you may be entitled to money damages — and our review is free.

How The Kim Law Firm helps

We are consumer-protection lawyers who handle FCRA cases nationwide. We help people whose InfoMart report is inaccurate — wrong person, expunged records, outdated or duplicated cases. We do not help people trying to hide accurate records. If your report is wrong, we pursue the correction and any damages, and you do not pay unless we win.

Admitted in Pennsylvania and New Jersey; available to appear pro hac vice in other federal courts.

The adverse action notice you should have received

An employer that turns you down because of a background check does not get to do it silently. The Fair Credit Reporting Act requires a pre-adverse action notice first, together with a copy of the report and a summary of your rights, and then a second notice after the decision. The gap between them exists for one reason: to give you a chance to point out that the report is wrong before the job is gone. In practice that gap is often skipped, and the first news of the report is the rejection.

• Sterling — the national screener that acquired this business, and a common source of the report behind an adverse action notice.
• First Advantage background check errors — an Atlanta screener running checks in more than 200 countries and territories.
• Checkr — whose reports frequently sit behind automated hiring decisions made at volume.
• Accurate Background — another national vendor supplying the report an employer acts on.
• HireRight — a large screener whose reports reach employers across most industries.

Keep every document you receive, including envelopes and email headers, and note the dates. If you were told nothing until after the decision, or if the copy of the report never arrived, that is a separate problem from whatever the report said. Ask the screening company for your file directly — you are entitled to it regardless of what the employer sent you — and compare it against what you were shown.

Screened by a different company? We also handle HireRight background check errors, Sterling background check errors, Checkr background check errors, and First Advantage background check errors — and you can start with our overview of the major background check companies.

Frequently asked questions

How do I dispute an InfoMart background check?

Get the report from the employer or InfoMart, identify the errors, and dispute them in writing with documents. If it is not fixed, an FCRA attorney can help.

Is InfoMart part of Sterling or another screening company?

Not according to InfoMart. Its own site presents the company as independent and women-owned, names Tammy Cohen as founder, and announced Adam Townsend as chief executive in May 2025 — with no parent company named anywhere on it. InfoMart has also acquired other screeners rather than being absorbed by one. So send your dispute to InfoMart, not to another company's address.

How long does an InfoMart background check take?

InfoMart does not publish a turnaround time for the report an employer orders. For your own copy it does: it states that reports are sent within 48 hours of receiving the request form and should reach you within 7 business days, and it asks you to call if 7 business days pass with nothing.

My InfoMart check has been sitting for weeks. Does that matter?

It can. The FCRA sets no deadline for finishing a pre-hire report, so the wait by itself is not a violation. What matters is what the employer did while you waited: if it already decided against you based on the report, it was supposed to send you a copy and a summary of your rights first, and give you a real chance to respond.

How do I get a copy of my InfoMart report?

InfoMart handles consumer requests under the name Applicant Advocate. Use the request form on its Applicant Advocate page, or email consumercompliance@infomart-usa.com, or write to InfoMart, Attn: Applicant Advocate, 1582 Terrell Mill Road, Marietta, GA 30067. The number for a report that has not arrived is 866-875-7398. Get the report before you dispute, because the exact wording of the entry usually shows what went wrong.

Can I sue InfoMart for a background check error?

Possibly. If InfoMart reported inaccurate information or ignored the FCRA's adverse-action rules and you were harmed, you may have a claim.

Is the case review really free?

Yes. There is no charge, and you pay nothing unless we win.

Where we practice, and what to do if you are somewhere else

The Kim Law Firm is licensed in Pennsylvania and New Jersey, and that is where we handle matters directly.

The Fair Credit Reporting Act is a federal statute. It applies the same way in every state, it is enforced in federal court, and the deadlines and remedies do not change when you cross a state line. So the answer to "does this apply to me in Ohio" is yes — but the answer to "can you represent me in Ohio" depends on the case and on where it would be filed.

If you are outside Pennsylvania and New Jersey, contact us anyway. Some matters can be handled from here. Some are better sent to a consumer lawyer admitted where you are, and we will tell you that plainly rather than let a deadline run while you wait. Either way you will get an answer, and the review costs nothing.

The one thing that does not wait is the clock. A claim under the Act generally must be brought within two years of the date you discover the violation, and in no event more than five years after the violation occurred. Finding out late does not extend the outside limit.