If a gig platform deactivated your account, a staffing agency paused your placement, or an employer withdrew an offer after a Vetty background check, the report behind that decision is a consumer report under the Fair Credit Reporting Act. Vetty is a venture-backed screening startup built for on-demand and remote hiring, and the speed that makes it attractive to employers is exactly what puts you at risk when an automated match is wrong. The law gives you the same rights here as against any screening company: see the report, dispute it free, and be paid for what an error cost you.
What Vetty is
Vetty, Inc. was founded in New York in 2016 under the name Smart Screen and is now headquartered in Cedar Park, Texas, according to its own site and independent company databases. It sells identity checks with a selfie match, Social Security number tracing, national, county, and federal criminal searches, sex-offender and global watchlist screening, driving records with monitoring, education and license verification, drug testing, and I-9 processing, and it markets to on-demand platforms, staffing firms, healthcare, education, retail, and volunteer programs; the dog-walking app Wag is a client it names. The company describes its screening as FCRA-compliant and states that it is PBSA accredited. When it assembles those records and sells them to a platform or employer, it is acting as a consumer reporting agency with every duty the FCRA imposes.
Where these reports go wrong
Automated screening fails in automated ways. A national criminal database match on name and date of birth can attach a stranger’s conviction to your file — the same failure that produces a mixed credit file — and a “possible match” that a human should have cleared reaches the platform as a hit. A charge that was dismissed can show as pending; an expunged record can be pulled from a database that never caught up with the court; a non-conviction older than seven years can appear even though the FCRA bars it. On a gig platform there is often no human to call, so a deactivation lands before you have even seen the report.
How to get your report and dispute it
Vetty runs disputes through its applicant portal. According to the company’s help center, you log in at applicant.vetty.co, open the check, choose “Dispute,” explain the error, and attach documents; you can also email disputes@vetty.co or call 1-855-468-3889 (weekdays, 9:00 a.m. to 7:00 p.m. Eastern), and the company says it resolves disputes within 30 days, the FCRA’s outer limit. Your completed report stays available in the same portal, and the platform or employer that ordered it must give you a copy before acting on it. The company does not publish a mailing address for disputes, so send the dispute through the portal and keep a dated copy of what you submitted and every reply; that record is what later shows the company had notice and kept reporting anyway. Our guide to disputing a background check covers what to say and what to attach.
When it becomes a legal claim
Consumer reporting agencies must follow reasonable procedures to assure maximum possible accuracy, reinvestigate disputes, and delete what they cannot verify. A stranger’s record on your report, a dismissed charge reported as a conviction, or a dispute that changes nothing is the exact failure the FCRA makes compensable: actual damages for the work you lost, statutory and punitive damages where the violation is willful, and attorney’s fees, which is why we handle these cases on contingency. A platform that deactivated you on the strength of the report without the pre-adverse action notice the FCRA requires has a separate problem of its own. Vetty sits alongside Checkr, Yardstik, and the other gig-economy screeners in our background check company directory — and our background check error lawyer practice covers the rest, including when you can sue a background check company.
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Published by The Kim Law Firm, LLC — about attorney Richard Kim. Last updated August 2026.