If a delivery, cleaning, moving, or on-demand platform rejected your application or deactivated your account after a Turn background check, the report behind that decision is a consumer report under the Fair Credit Reporting Act. Turn sells screening to gig platforms as a built-in service, so the name may never have appeared on the app you signed up for — but it is the company that assembled the report, and it owes you a free copy, a free reinvestigation, and compensation when an error costs you work.
What Turn is
Turn Technologies, Inc. is a Chicago company founded in 2016, venture-backed and independent, according to company databases and its Better Business Bureau profile. Its site describes it as “the licensed CRA” whose platform customers “inherit the trust layer,” and its applicant page calls it a consumer reporting agency operating under the FCRA; it displays Professional Background Screening Association membership. Its customers are gig and high-volume workforces — the company names on-demand platforms in delivery, laundry, moving, cleaning, and home care among them — and it is often embedded in the platform’s own onboarding flow, so an applicant sees a link by text or email rather than a Turn website. When it assembles criminal, identity, and driving records and sells them to a platform, it carries every duty the FCRA imposes, and so does the platform that acts on the report.
Where these reports go wrong
Gig screening runs fast, at volume, and largely without human review, and that is where the errors come from. A name-and-date-of-birth match can attach a stranger’s conviction to your file — the same failure that produces a mixed credit file; a charge that was dismissed can be reported as pending; an expunged or sealed record can surface from a database the court never updated; a non-conviction older than seven years can appear even though the FCRA bars it. The platform side has its own duties: in Gaspar v. Turn Technologies, Inc., No. 2:23-cv-01274 (W.D. Wash.), a federal court in December 2023 let FCRA claims proceed on allegations that reports were obtained without the stand-alone disclosure and authorization the statute requires before an employment report is pulled.
How to get your report and dispute it
Turn publishes a full dispute channel. According to its dispute-process page and applicant page, disputes go by email to support@turn.ai, by phone to (888) 499-8876 (a number its BBB profile also lists), by fax to (312) 470-2271, through its support ticket portal, or by mail to Turn Technologies, Inc., 311 W. Monroe St., 3rd Floor, Chicago, IL 60606, and the company states a 30-day reinvestigation. Your completed report is delivered by a secure link sent by text or email after identity verification; save the PDF, because the link expires. The platform that acted on the report must give you a copy and a summary of your rights before it does so. Dispute in writing, name the exact item, attach the court disposition or records that prove your point, and keep every message; our guide to disputing a background check covers what to say.
When it becomes a legal claim
Consumer reporting agencies must follow reasonable procedures to assure maximum possible accuracy, reinvestigate disputes, and delete what they cannot verify, and the platforms that use their reports must follow the FCRA’s disclosure and adverse-action rules. A stranger’s record on your report, a dismissed charge reported as a conviction, a deactivation without the required notice, or a dispute that changes nothing is the exact failure the statute makes compensable: actual damages for the work you lost, statutory and punitive damages where the violation is willful, and attorney’s fees, which is why we handle these cases on contingency. Turn sits alongside Checkr, Vetty, Yardstik, and the other gig-economy screeners in our background check company directory — and our background check error lawyer practice covers the rest, including when you can sue a background check company.
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Published by The Kim Law Firm, LLC — about attorney Richard Kim. Last updated September 2026.