Asurint Background Check Errors

If a Asurint background check is standing between you and a job, an inaccurate report is not something you have to accept. Asurint is a consumer reporting agency under the federal Fair Credit Reporting Act (FCRA), so you can see what it reports and force it to correct mistakes. You can learn more on our Employment Background Checks page.

What is Asurint?

Asurint is a Cleveland, Ohio-based employment background-screening company. It provides criminal, court-record, and identity screening to employers nationwide and reports the results as a consumer reporting agency under the FCRA.

How to contact Asurint

You can request your report and file a dispute directly:

• Company: Asurint, Cleveland, OH
• Website: asurint.com (consumer / applicant portal)
• Request: ask for a copy of your report and dispute errors through Asurint

Confirm the current dispute address on your report before mailing anything, and keep copies of what you send.

Common Asurint errors we see

• A criminal record matched to you because you share a name or date of birth
• Expunged, sealed, or dismissed cases still showing as open or as convictions
• The same case reported more than once
• A charge reported as a conviction, or a misdemeanor reported as a felony
• Records reported beyond the FCRA's limits (generally seven years for certain older items)
• Incorrect personal information — wrong name, address, or Social Security number

How a Asurint error hurts you

Because a background report usually lands after a conditional offer, one inaccurate entry can make an employer withdraw the job. The FCRA gives you the right to see the report and dispute it first.

Asurint's track record with regulators

Asurint and the screening industry it belongs to have drawn steady FCRA scrutiny.

Asurint appears on the Consumer Financial Protection Bureau's public list of consumer reporting companies and draws consumer complaints at the CFPB and the Better Business Bureau over report accuracy, and federal regulators have pressed background-screening companies on FCRA compliance. Source: Consumer Financial Protection Bureau. If your Asurint report is inaccurate, that supports demanding a correction.

Your rights under the Fair Credit Reporting Act

Asurint must follow the FCRA. It must use reasonable procedures to assure maximum possible accuracy (§1681e(b)); it must reinvestigate disputes (§1681i); public-record information reported for employment must be current and complete (§1681k); and before an employer rejects you, it must give you the report and a summary of rights (§1681b(b)(3) pre-adverse-action).

How to dispute a Asurint background check

1. Ask the employer for the copy of the report and summary of rights they must provide.
2. Identify every inaccuracy and gather proof — court dispositions, expungement orders, ID.
3. Dispute in writing to Asurint, enclosing copies and keeping a dated record.
4. Ask the employer to hold the decision while the dispute is investigated.
5. If it is not corrected, or the report already cost you the job, contact an FCRA attorney.

This information is general and is not legal advice for your specific situation.

Did an inaccurate Asurint background check cost you a job?

Employment background reports are consumer reports under the FCRA, and Asurint has to follow strict accuracy rules. When a report is wrong and it costs you a job, you may be entitled to money damages — and our review is free.

How The Kim Law Firm helps

We are consumer-protection lawyers who handle FCRA cases nationwide. We help people whose Asurint report is inaccurate — wrong person, expunged records, outdated or duplicated cases. We do not help people trying to hide accurate records. If your report is wrong, we pursue the correction and any damages, and you do not pay unless we win.

Admitted in Pennsylvania and New Jersey; available to appear pro hac vice in other federal courts.

Court records, common names and identity matching

The hardest part of a criminal background check is not finding records; it is deciding which ones belong to you. Asurint, based in Cleveland, Ohio, provides criminal, court-record and identity screening. Court indexes frequently carry a name and a date of birth and nothing else, and they may carry only a partial date or none at all. Match on name alone and every person who shares yours becomes a candidate. The risk concentrates on common surnames, on fathers and sons carrying the same name with a suffix that indexes drop, and on anyone whose name has been transliterated more than one way.

• IntelliCorp Records — an Ohio screener working from criminal-record and identity data.
• OPENonline — a public-records aggregator whose data feeds the same matching process.
• Info Cubic — an Illinois screener where international name variants compound the problem.
• Accurate Background — a national screener performing identity matching at scale.
• Checkr — a high-volume platform where a single bad match can move quickly.

If a report shows a case that is not yours, say so in writing and give the agency the identifiers that separate you from the person in the record: your full legal name including any suffix, your date of birth, and your address history for the relevant period. Then ask which identifiers the agency matched on. Reporting a stranger's conviction because you share a name is a failure of the reasonable procedures the statute requires, and the mismatch itself is the evidence.

Screened by a different company? We also handle HireRight background check errors, Sterling background check errors, Checkr background check errors, and First Advantage background check errors — and you can start with our overview of the major background check companies.

Frequently asked questions

How do I dispute an Asurint background check?

Get the report from the employer or Asurint, identify the errors, and dispute them in writing with documents. If it is not fixed, an FCRA attorney can help.

How long does an Asurint background check take?

Asurint says it finishes most checks within 24 to 48 hours. When one runs longer, the usual causes are court closures, weather, or an employer or school that will not answer a verification request.

My Asurint check has been sitting for weeks. Does that matter?

It can. The FCRA sets no deadline for finishing a pre-hire report, so a long wait is not itself a violation. What matters is what the employer did while you waited: if it already decided against you based on the report, it was supposed to send you a copy and a summary of your rights first, and give you a real chance to respond.

How do I get a copy of my Asurint report?

Ask Asurint's compliance team — 1-800-906-2034, compliance@asurint.com, or Asurint, P.O. Box 14730, Cleveland, OH 44114. If a job was denied in the last 60 days because of the report, the copy is free. Get it in hand before you dispute, because the exact wording of the entry usually shows what went wrong.

Can I sue Asurint for a background check error?

Possibly. If Asurint reported inaccurate information or ignored the FCRA's adverse-action rules and you were harmed, you may have a claim.

What if the report already cost me the job?

That is the concrete harm the FCRA addresses. Keep the paperwork and contact us.

Is the case review really free?

Yes. There is no charge, and you pay nothing unless we win.

Where we practice, and what to do if you are somewhere else

The Kim Law Firm is licensed in Pennsylvania and New Jersey, and that is where we handle matters directly.

The Fair Credit Reporting Act is a federal statute. It applies the same way in every state, it is enforced in federal court, and the deadlines and remedies do not change when you cross a state line. So the answer to "does this apply to me in Ohio" is yes — but the answer to "can you represent me in Ohio" depends on the case and on where it would be filed.

If you are outside Pennsylvania and New Jersey, contact us anyway. Some matters can be handled from here. Some are better sent to a consumer lawyer admitted where you are, and we will tell you that plainly rather than let a deadline run while you wait. Either way you will get an answer, and the review costs nothing.

The one thing that does not wait is the clock. A claim under the Act generally must be brought within two years of the date you discover the violation, and in no event more than five years after the violation occurred. Finding out late does not extend the outside limit.