IntelliCorp Background Check Errors

If a IntelliCorp background check is standing between you and a job, an inaccurate report is not something you have to accept. IntelliCorp is a consumer reporting agency under the federal Fair Credit Reporting Act (FCRA), so you can see what it reports and force it to correct mistakes. You can learn more on our Employment Background Checks page.

What is IntelliCorp?

IntelliCorp Records is an Ohio-based employment background-screening company (Brook Park, in the Cleveland area). It provides criminal-record and identity screening to employers and reports as a consumer reporting agency under the FCRA.

How to contact IntelliCorp

You can request your report and file a dispute directly:

• Company: IntelliCorp Records, Brook Park, OH (Cleveland area)
• Website: intellicorp.net (consumer / applicant portal)
• Request: ask for a copy of your report and dispute errors through IntelliCorp

Confirm the current dispute address on your report before mailing anything, and keep copies of what you send.

Common IntelliCorp errors we see

• A criminal record matched to you because you share a name or date of birth
• Expunged, sealed, or dismissed cases still showing as open or as convictions
• The same case reported more than once
• A charge reported as a conviction, or a misdemeanor reported as a felony
• Records reported beyond the FCRA's limits (generally seven years for certain older items)
• Incorrect personal information — wrong name, address, or Social Security number

How a IntelliCorp error hurts you

A single inaccurate criminal entry can cost you a conditional job offer. The FCRA gives you the right to see the report and dispute it before you lose the job.

IntelliCorp's track record with regulators

IntelliCorp has a notable Fair Credit Reporting Act track record.

IntelliCorp agreed to a class-action settlement over allegations that it reported inaccurate or incomplete criminal-record information in background checks, and it appears on the Consumer Financial Protection Bureau's public list of consumer reporting companies. Sources: Consumer Financial Protection Bureau and public class-action settlement records. If your IntelliCorp report is inaccurate, that history strongly supports demanding a correction.

Your rights under the Fair Credit Reporting Act

IntelliCorp must follow the FCRA. It must use reasonable procedures to assure maximum possible accuracy (§1681e(b)); it must reinvestigate disputes (§1681i); public-record information reported for employment must be current and complete (§1681k); and before an employer rejects you, it must give you the report and a summary of rights (§1681b(b)(3) pre-adverse-action).

How to dispute a IntelliCorp background check

1. Ask the employer for the copy of the report and summary of rights they must provide.
2. Identify every inaccuracy and gather proof — court dispositions, expungement orders, ID.
3. Dispute in writing to IntelliCorp, enclosing copies and keeping a dated record.
4. Ask the employer to hold the decision while the dispute is investigated.
5. If it is not corrected, or the report already cost you the job, contact an FCRA attorney.

This information is general and is not legal advice for your specific situation.

Did an inaccurate IntelliCorp background check cost you a job?

Employment background reports are consumer reports under the FCRA, and IntelliCorp has to follow strict accuracy rules. When a report is wrong and it costs you a job, you may be entitled to money damages — and our review is free.

How The Kim Law Firm helps

We are consumer-protection lawyers who handle FCRA cases nationwide. We help people whose IntelliCorp report is inaccurate — wrong person, expunged records, outdated or duplicated cases. We do not help people trying to hide accurate records. If your report is wrong, we pursue the correction and any damages, and you do not pay unless we win.

Admitted in Pennsylvania and New Jersey; available to appear pro hac vice in other federal courts.

A database hit is not the courthouse record

Criminal-record databases are compiled copies, not the court's file. IntelliCorp Records, based in Brook Park, Ohio, does criminal-record and identity screening of exactly this kind. A commercial database is assembled from bulk data releases on whatever schedule each jurisdiction provides, which means it can be missing counties entirely, can carry charges without their outcomes, and can keep showing a case as pending months or years after a court dismissed it. None of that is visible to the employer reading the report, who sees a charge and a name and stops there.

• Asurint — another Ohio screener matching people to court and criminal records.
• OPENonline — a Columbus public-records aggregator supplying the same category of data.
• Backgrounds Online — a California screener building reports from public-record searches.
• Accurate Background — a national screener where database sourcing raises the same questions.
• HireRight — a large vendor running high volumes of criminal searches for employers.

Get the certified disposition from the clerk of the court that handled the case, and send it with your dispute. A dismissal, acquittal, expungement or sealing order is the record; the database entry is a copy of an older version of it. An agency reporting criminal information for employment purposes has to either keep that information complete and up to date or notify you at the time it reports adverse public record information, and asking which it did is a fair question to put in the same letter.

Screened by a different company? We also handle HireRight background check errors, Sterling background check errors, Checkr background check errors, and First Advantage background check errors — and you can start with our overview of the major background check companies.

Frequently asked questions

How do I dispute an IntelliCorp background check?

Get the report from the employer or IntelliCorp, identify the errors, and dispute them in writing with documents. If it is not fixed, an FCRA attorney can help.

IntelliCorp already settled a class action — does that help me?

It shows a pattern, but your claim depends on your own report. If IntelliCorp reported inaccurate information about you and you were harmed, you may have a case.

My paperwork says Cisive, not IntelliCorp. Are they the same company?

They are in the same corporate family. IntelliCorp's own consumer site states that IntelliCorp is a Cisive company, so an adverse action letter can name one and the report can carry the other. Send the dispute to the entity that produced the report, and keep a copy of anything naming Cisive.

How long does an IntelliCorp background check take?

IntelliCorp does not publish a turnaround time for the report an employer orders. For your own copy it does: it states the expected turnaround is 3 to 7 business days, and that it will provide copies of any report run on you in the past 2 years.

My IntelliCorp check has been sitting for weeks. Does that matter?

It can. The FCRA sets no deadline for finishing a pre-hire report, so the delay by itself is not a violation. What matters is what the employer did while you waited: if it already decided against you based on the report, it was supposed to send you a copy and a summary of your rights first, and give you a real chance to respond.

How do I get a copy of my IntelliCorp report?

Use the consumer gateway at consumer.intellicorp.net, or call 1-888-946-8355. Disputes go to the Compliance Unit at 866-202-1436 or reinvestigation@intellicorp.net, or IntelliCorp, Compliance Unit, 8707 Commerce Drive, Suite A, Easton, MD 21601. Get the report before you dispute, because the exact wording of the entry usually shows what went wrong.

Can I sue IntelliCorp for a background check error?

Possibly. If IntelliCorp reported inaccurate information or ignored the FCRA's adverse-action rules and you were harmed, you may have a claim.

Is the case review really free?

Yes. There is no charge, and you pay nothing unless we win.

Where we practice, and what to do if you are somewhere else

The Kim Law Firm is licensed in Pennsylvania and New Jersey, and that is where we handle matters directly.

The Fair Credit Reporting Act is a federal statute. It applies the same way in every state, it is enforced in federal court, and the deadlines and remedies do not change when you cross a state line. So the answer to "does this apply to me in Ohio" is yes — but the answer to "can you represent me in Ohio" depends on the case and on where it would be filed.

If you are outside Pennsylvania and New Jersey, contact us anyway. Some matters can be handled from here. Some are better sent to a consumer lawyer admitted where you are, and we will tell you that plainly rather than let a deadline run while you wait. Either way you will get an answer, and the review costs nothing.

The one thing that does not wait is the clock. A claim under the Act generally must be brought within two years of the date you discover the violation, and in no event more than five years after the violation occurred. Finding out late does not extend the outside limit.