Cisive Background Check Errors

If a Cisive background check is holding up a job offer, an inaccurate report is not the last word. Cisive is a consumer reporting agency under the federal Fair Credit Reporting Act (FCRA), which gives you the right to see the report and to demand that it correct any mistake. You can learn more on our Employment Background Checks page.

What is Cisive?

Cisive is a New York-based employment-screening company headquartered in Holtsville, New York; it also operates CARCO Group and the healthcare-screening brand PreCheck. It provides criminal, driving-record, and credential background checks to employers and reports the results as a consumer reporting agency under the FCRA.

How to contact Cisive

You can request your report and file a dispute directly:

• Company: Cisive / CARCO Group, Holtsville, NY
• Website: cisive.com (consumer / applicant portal)
• Request: ask for a copy of your report and dispute errors through Cisive

Confirm the current dispute address on your report before mailing anything, and keep copies of what you send.

Common Cisive errors we see

• A criminal record matched to you because you share a name or date of birth
• Expunged, sealed, or dismissed cases still showing as open or as convictions
• The same case reported more than once
• A charge reported as a conviction, or a misdemeanor reported as a felony
• Records reported beyond the FCRA's limits (generally seven years for certain older items)
• Incorrect personal information or mixed-up employment, license, or education history

How a Cisive error hurts you

Because a background report usually arrives after a conditional offer, a single inaccurate entry can cost you the job at the last moment. The FCRA gives you the right to see the report and dispute it before that happens.

Cisive's track record with regulators

Cisive and the screening industry it belongs to have repeatedly faced FCRA challenges.

Cisive and its CARCO Group operation are targeted by consumer-protection firms over background-check errors, and background-screening companies have repeatedly settled Fair Credit Reporting Act class actions over inaccurate reports and improper disclosures. Source: Consumer Financial Protection Bureau and public court records. If your Cisive report is inaccurate, that history supports demanding proof and a correction.

Your rights under the Fair Credit Reporting Act

Cisive must follow the FCRA. It must use reasonable procedures to assure maximum possible accuracy (§1681e(b)); it must reinvestigate disputes (§1681i); public-record information reported for employment must be current and complete (§1681k); and before an employer rejects you, it must give you the report and a summary of rights (§1681b(b)(3) pre-adverse-action).

How to dispute a Cisive background check

1. Ask the employer for the copy of the report and summary of rights they must provide.
2. Identify every inaccuracy and gather proof — court dispositions, expungement orders, ID.
3. Dispute in writing to Cisive, enclosing copies and keeping a dated record.
4. Ask the employer to hold the decision while the dispute is investigated.
5. If it is not corrected, or the report already cost you the job, contact an FCRA attorney.

This information is general and is not legal advice for your specific situation.

Did an inaccurate Cisive background check cost you a job?

Employment background reports are consumer reports under the FCRA, and Cisive has to follow strict accuracy rules. When a report is wrong and it costs you a job, you may be entitled to money damages — and our review is free.

How The Kim Law Firm helps

We are consumer-protection lawyers who handle FCRA cases nationwide. We help people whose Cisive report is inaccurate — wrong person, expunged records, outdated or duplicated cases. We do not help people trying to hide accurate records. If your report is wrong, we pursue the correction and any damages, and you do not pay unless we win.

Admitted in Pennsylvania and New Jersey; available to appear pro hac vice in other federal courts.

One company, several screening brands

The name printed on your background check is often a brand, not the business that assembled the file. Cisive, headquartered in Holtsville, New York, also operates CARCO Group and the healthcare-screening brand PreCheck, and a report may reach an employer under any of them. That matters when something is wrong, because the dispute has to reach the entity that actually compiled the record, and a letter addressed to a brand name that no longer handles the file can sit unanswered while the hiring decision is made without you.

• Certiphi Screening — a Pennsylvania screener operating as part of Vertical Screen, another multi-brand group.
• InfoMart — a Georgia screener acquired by Sterling, whose reports now sit inside a larger organization.
• Orange Tree Employment Screening — a Minnesota company now part of Accurate Background.
• First Advantage background check errors — screening in more than 200 countries and territories under several legacy names.
• Sterling — a national vendor that has absorbed several regional screeners into one reporting operation.

Start with the disclosure copy of the report itself. The Fair Credit Reporting Act entitles you to know which agency furnished it, and the document should name the legal entity rather than the product. Send the dispute there in writing, keep proof of delivery, and if the response comes back on different letterhead, treat the responding company as the one now carrying the obligation to reinvestigate.

Screened by a different company? We also handle HireRight background check errors, Sterling background check errors, Checkr background check errors, and First Advantage background check errors — and you can start with our overview of the major background check companies.

Frequently asked questions

How do I dispute a Cisive background check?

Get the report from the employer or Cisive, identify the errors, and dispute them in writing with supporting documents. If it is not fixed, an FCRA attorney can help.

Cisive says my check is still 'in progress' — can a delay violate the FCRA?

A report must be accurate and complete, and unreasonable delays or inaccurate status entries that cost you a job can raise FCRA issues.

Can I sue Cisive for a background check error?

Possibly. If Cisive reported inaccurate information or ignored the FCRA's adverse-action rules and you were harmed, you may have a claim.

What if a Cisive mistake cost me the job?

That concrete harm is what the FCRA addresses. Keep the paperwork and contact us.

Is the case review really free?

Yes. There is no charge, and you pay nothing unless we win.

Where we practice, and what to do if you are somewhere else

The Kim Law Firm is licensed in Pennsylvania and New Jersey, and that is where we handle matters directly.

The Fair Credit Reporting Act is a federal statute. It applies the same way in every state, it is enforced in federal court, and the deadlines and remedies do not change when you cross a state line. So the answer to "does this apply to me in Ohio" is yes — but the answer to "can you represent me in Ohio" depends on the case and on where it would be filed.

If you are outside Pennsylvania and New Jersey, contact us anyway. Some matters can be handled from here. Some are better sent to a consumer lawyer admitted where you are, and we will tell you that plainly rather than let a deadline run while you wait. Either way you will get an answer, and the review costs nothing.

The one thing that does not wait is the clock. A claim under the Act generally must be brought within two years of the date you discover the violation, and in no event more than five years after the violation occurred. Finding out late does not extend the outside limit.