Info Cubic Background Check Errors

If a Info Cubic background check is standing between you and a job, an inaccurate report is not something you have to accept. Info Cubic is a consumer reporting agency under the federal Fair Credit Reporting Act (FCRA), so you can see what it reports and force it to correct mistakes. You can learn more on our Employment Background Checks page.

What is Info Cubic?

Info Cubic is a background-screening company, based in the Chicago area (Lombard, Illinois), that provides criminal, international, and employment screening. It was acquired by Orange Tree Employment Screening (now part of Accurate Background) and reports as a consumer reporting agency under the FCRA.

How to contact Info Cubic

You can request your report and file a dispute directly:

• Company: Info Cubic (part of Orange Tree / Accurate Background), Lombard, IL
• Website: infocubic.com (consumer / applicant portal)
• Request: ask for a copy of your report and dispute errors

Confirm the current dispute address on your report before mailing anything, and keep copies of what you send.

Common Info Cubic errors we see

• A criminal record matched to you because you share a name or date of birth
• Expunged, sealed, or dismissed cases still showing as open or as convictions
• The same case reported more than once
• A charge reported as a conviction, or a misdemeanor reported as a felony
• Records reported beyond the FCRA's limits (generally seven years for certain older items)
• Incorrect personal information — wrong name, address, or Social Security number

How a Info Cubic error hurts you

One inaccurate entry on a screening report can cost you a conditional job offer at the worst possible moment. The FCRA gives you the right to see the report and dispute it first.

Info Cubic's track record with regulators

Info Cubic belongs to a screening industry under active FCRA scrutiny.

Info Cubic appears on the Consumer Financial Protection Bureau's public list of consumer reporting companies, and background-screening firms have repeatedly faced Fair Credit Reporting Act complaints and class actions over inaccurate reports. Source: Consumer Financial Protection Bureau. If your Info Cubic report is wrong, demand proof and a correction.

Your rights under the Fair Credit Reporting Act

Info Cubic must follow the FCRA. It must use reasonable procedures to assure maximum possible accuracy (§1681e(b)); it must reinvestigate disputes (§1681i); public-record information reported for employment must be current and complete (§1681k); and before an employer rejects you, it must give you the report and a summary of rights (§1681b(b)(3) pre-adverse-action).

How to dispute a Info Cubic background check

1. Ask the employer for the copy of the report and summary of rights they must provide.
2. Identify every inaccuracy and gather proof — court dispositions, expungement orders, ID.
3. Dispute in writing to Info Cubic, enclosing copies and keeping a dated record.
4. Ask the employer to hold the decision while the dispute is investigated.
5. If it is not corrected, or the report already cost you the job, contact an FCRA attorney.

This information is general and is not legal advice for your specific situation.

Did an inaccurate Info Cubic background check cost you a job?

Employment background reports are consumer reports under the FCRA, and Info Cubic has to follow strict accuracy rules. When a report is wrong and it costs you a job, you may be entitled to money damages — and our review is free.

How The Kim Law Firm helps

We are consumer-protection lawyers who handle FCRA cases nationwide. We help people whose Info Cubic report is inaccurate — wrong person, expunged records, outdated or duplicated cases. We do not help people trying to hide accurate records. If your report is wrong, we pursue the correction and any damages, and you do not pay unless we win.

Admitted in Pennsylvania and New Jersey; available to appear pro hac vice in other federal courts.

International records, and the extra layer of error they add

A check that crosses a border adds steps, and every step is a place for a mistake to enter. Names are transliterated, dates are written in a different order, identity documents use different numbering systems, and the search is frequently performed by a local vendor the screening company has never met. What comes back is a summary of a summary, and the person it describes may not be you.

• Cisive — a New York screener that also operates CARCO Group and the healthcare brand PreCheck.
• First Advantage background check errors — which says it runs screens in more than 200 countries and territories.
• Orange Tree Employment Screening — the Minnesota company that acquired this business.
• Accurate Background — the national screener at the top of that ownership chain.
• HireRight — another large vendor selling cross-border searches alongside domestic ones.

Ask what source produced the foreign record, in what language, and on what date. A screening company must follow reasonable procedures to assure maximum possible accuracy, and passing through an unverified third-party result without checking the identifiers is a fair place to start the argument. Where the record concerns someone with a similar name, supply your own documents — passport, visa history, dates of residence — because the identifiers are what resolve these disputes.

Screened by a different company? We also handle HireRight background check errors, Sterling background check errors, Checkr background check errors, and First Advantage background check errors — and you can start with our overview of the major background check companies.

Frequently asked questions

How do I dispute an Info Cubic background check?

Get the report from the employer or Info Cubic, identify the errors, and dispute them in writing with documents. If it is not fixed, an FCRA attorney can help.

How long does an Info Cubic background check take?

Info Cubic does not publish a turnaround time for the report an employer orders. When one runs long, the usual causes are a county court that does not put its records online, and employers or schools that will not answer a verification request.

My Info Cubic check has been sitting for weeks. Does that matter?

It can. The FCRA sets no deadline for finishing a pre-hire report, so the delay by itself is not a violation. What matters is what the employer did while you waited: if it already decided against you based on the report, it was supposed to send you a copy and a summary of your rights first, and give you a real chance to respond.

How do I get a copy of my Info Cubic report?

Info Cubic states it will provide a free copy of your consumer report under the Free Annual File Disclosure Rule, 16 C.F.R. Part 610. Use the request form on its consumer report copy page, or call 303-220-0169 to have the form sent to you. Get the report before you dispute, because the exact wording of the entry usually shows what went wrong.

Can I sue Info Cubic for a background check error?

Possibly. If Info Cubic reported inaccurate information or ignored the FCRA's adverse-action rules and you were harmed, you may have a claim.

What if it already cost me the job?

That concrete harm is what the FCRA addresses. Keep the paperwork and contact us.

Is the case review really free?

Yes. There is no charge, and you pay nothing unless we win.

Where we practice, and what to do if you are somewhere else

The Kim Law Firm is licensed in Pennsylvania and New Jersey, and that is where we handle matters directly.

The Fair Credit Reporting Act is a federal statute. It applies the same way in every state, it is enforced in federal court, and the deadlines and remedies do not change when you cross a state line. So the answer to "does this apply to me in Ohio" is yes — but the answer to "can you represent me in Ohio" depends on the case and on where it would be filed.

If you are outside Pennsylvania and New Jersey, contact us anyway. Some matters can be handled from here. Some are better sent to a consumer lawyer admitted where you are, and we will tell you that plainly rather than let a deadline run while you wait. Either way you will get an answer, and the review costs nothing.

The one thing that does not wait is the clock. A claim under the Act generally must be brought within two years of the date you discover the violation, and in no event more than five years after the violation occurred. Finding out late does not extend the outside limit.