If a delivery, cleaning, moving, or on-demand platform rejected your application or deactivated your account after a Turn background check, the report behind that decision is a consumer report under the Fair Credit Reporting Act. Turn sells screening to gig platforms as a built-in service, so the name may never have appeared on the app you signed up for — but it is the company that assembled the report, and it owes you a free copy, a free reinvestigation, and compensation when an error costs you work.
What Turn is
Turn Technologies, Inc. is a Chicago company founded in 2016, venture-backed and independent, according to company databases and its Better Business Bureau profile. Its site describes it as “the licensed CRA” whose platform customers “inherit the trust layer,” and its applicant page calls it a consumer reporting agency operating under the FCRA; it displays Professional Background Screening Association membership. Its customers are gig and high-volume workforces — the company names on-demand platforms in delivery, laundry, moving, cleaning, and home care among them — and it is often embedded in the platform’s own onboarding flow, so an applicant sees a link by text or email rather than a Turn website. When it assembles criminal, identity, and driving records and sells them to a platform, it carries every duty the FCRA imposes, and a platform that acts on the report has duties of its own.
Where these reports go wrong
Gig screening runs fast, at volume, and largely without human review, and that is where the errors come from. A name-and-date-of-birth match can attach a stranger’s conviction to your file — the same failure that produces a mixed credit file; a charge that was dismissed can be reported as pending; an expunged or sealed record can surface from a database the court never updated; a non-conviction older than seven years can appear even though the FCRA bars it. The platform side has its own duties: in Gaspar v. Turn Technologies, Inc., No. 2:23-cv-01274 (W.D. Wash.), a federal court in December 2023 let FCRA claims proceed on allegations that reports were obtained without the stand-alone disclosure and authorization the statute requires before an employment report is pulled.
Gig work, deactivation and what the platform owes you
Turn’s customers are mostly platforms, and whether a platform owes you the FCRA’s employment protections turns on a question the law has not settled. The employment rules require a stand-alone written disclosure and your written authorization before a report is ordered (15 U.S.C. § 1681b(b)(2)(A)), and a copy of the report with a summary of your rights before any adverse action based on it (§ 1681b(b)(3)(A)). Federal Trade Commission staff wrote in a 1998 opinion letter that a company screening drivers it engaged as independent contractors had to follow those rules. Federal district courts in Ohio and Wisconsin have since held that the employment rules do not reach independent contractors, and the Ohio court gave the staff letter no weight. Turn’s own duties do not depend on how a platform classified you: it must follow reasonable procedures to assure maximum possible accuracy (§ 1681e(b)) and reinvestigate what you dispute (§ 1681i).
Driving-record errors start at the state
Turn also sells driving records, and those come from state motor vehicle agencies, so get your own copy before you dispute one. Pennsylvania, for example, provides driver histories online and certified copies in person or by mail on Form DL-503, according to PennDOT’s driver-history guidance and the form itself. Compare the state record with Turn’s report line by line. If Turn reported a violation or suspension that is not on your state record, or attached another driver’s record to you, that is Turn’s error, and the certified state copy is the evidence for your dispute. If the state record itself is wrong, the correction has to come from the agency or court that reported the violation, and a screening report built from that record will not change until the source does.
How to get your report and dispute it
Turn publishes a full dispute channel. According to its dispute-process page and applicant page, disputes go by email to support@turn.ai, by phone to (888) 499-8876 (a number its BBB profile also lists), by fax to (312) 470-2271, through its support ticket portal, or by mail to Turn Technologies, Inc., 311 W. Monroe St., 3rd Floor, Chicago, IL 60606, and the company states a 30-day reinvestigation. Your completed report is delivered by a secure link sent by text or email after identity verification; save the PDF, because the link expires. An employer that acts on the report must give you a copy and a summary of your rights before it does so; whether that rule reaches a platform that treats you as an independent contractor is unsettled, as explained above. Dispute in writing, name the exact item, attach the court disposition or records that prove your point, and keep every message; our guide to disputing a background check covers what to say.
When it becomes a legal claim
Consumer reporting agencies must follow reasonable procedures to assure maximum possible accuracy, reinvestigate disputes, and delete what they cannot verify, and employers that use their reports must follow the FCRA’s disclosure and adverse-action rules. A stranger’s record on your report, a dismissed charge reported as a conviction, an adverse decision made without a required notice, or a dispute that changes nothing is the exact failure the statute makes compensable: actual damages for the work you lost, statutory and punitive damages where the violation is willful, and attorney’s fees, which is why we handle these cases on contingency. Turn sits alongside Checkr, Vetty, Yardstik, and the other gig-economy screeners in our background check company directory — and our background check error lawyer practice covers the rest, including when you can sue a background check company.
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Richard Kim is rated 10.0 out of 10 on Avvo, with 35 client reviews averaging 5.0 out of 5 stars (as of September 2026) — read the reviews on Avvo. Admitted in Pennsylvania and New Jersey; available to appear pro hac vice in other federal courts. You pay nothing unless we win.
Published by The Kim Law Firm, LLC — about attorney Richard Kim. Last updated October 2026.